Customer Service Representative

Company: EMG
Location: Bowie
Posted on: May 8, 2022

Job Description:

Job Description We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. This role is focused on providing the best customer service ranging from customer acquisition and retention to account management and maintenance Responsibilities: --- Handle customer inquiries and complaints --- Provide information about the products and services --- Troubleshoot and resolve product issues and concerns --- Document and update customer records based on interactions --- Develop and maintain a knowledge base of the evolving products and services Qualifications: --- Previous experience in customer service, sales, or other related fields --- Ability to build rapport with clients --- Ability to prioritize and multitask --- Positive and professional demeanor --- Excellent written and verbal communication skills Company Description EMG is the leading management company for telecommunication giants. Our management team has successfully launched and developed management companies ranging from Rhode Island, Massachusetts, Virginia and Maryland. EMG was founded in 2016 in Providence, Rhode Island and expanded to Virginia and Maryland in 2019 to manage a leading telecommunication company. Our team of bright minded and creative thinkers have been helping brands find their unique values. We map out the specific needs of each client so they can easily connect with their target market.

Keywords: EMG, Bowie , Customer Service Representative, Sales , Bowie, Maryland