Assistant Supervisor, Bowie Towne Center - Full Time
Posted on: June 12, 2022
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities. The magic of Macy's ultimately comes alive in our
stores, and our store colleagues are the ones making it happen.
They provide outstanding customer service, create a memorable
shopping experience, and drive sales results. A store position at
Macy's (seasonal, part-time, or full-time) is the perfect way to
explore the world of retail. Some of Macy's top executives started
their careers as part-time retail sales associates. Our store
positions are ideal for forming relationships, building teams, and
developing leadership skills to grow your career at Macy's. Macy's
stores are ideal for building capability in creating partnerships,
building teams, and developing the leaders of tomorrow. Macy's is
the "Academy" for retail careers. Store colleague position (whether
it's a seasonal job, part-time retail job, or a full-time career)
is the perfect way to launch a career in the world of retail. Many
of Macy's top executives started their careers in part-time retail
sales roles, or as recent college graduates into our development
programs in the various functions at Macy's. Job Overview:
The Assistant Supervisor will be responsible for prioritizing the
customer experience through active supervision and enhancing the
service culture. As part of the Store Leadership Team, you will
have a key role in communicating expectations and priorities to
associates. You will help create a fun and engaging store
environment for customers and associates. As an advocate for the
customer, you will role model and provide fast feedback on how to
make every customer experience optimal. You will be an expert in
satisfying the customer and driving results through promotional and
Omni selling initiatives. This position leads to Sales and Customer
Experience Manager or Operations and Visual Merchandising Manager.
Macy's uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
interview process. Essential Functions: Provide Active Supervision
by continually circulating the selling floor, directing and
redirecting colleagues while supporting daily leadership priorities
to optimize the customer experience and support sales volume.
Manager customer service issues to completion.
Manager customer flow throughout the building on high traffic days
and reassign resources as needed.
Lead store activities to ensure customer readiness and exceptional
presentation standards. Alert Sales and Customer Experience Manager
or Operations and Visual Merchandising Manager of any opportunities
that are not aligned with this goal.
Role model ability to build lasting customer relationships -
provide colleagues with fast-feedback and redirection to foster the
same behaviors, and recognize colleagues for practicing them.
Execute store opening and closing procedures; access to alarm
systems and keys.
Manage workload reports; lead a process if necessary.
Help build a proactive and solution-oriented customer centric
culture in the store to ensure consistent customer experiences.
Meet with Sales and Customer Experience Manager or the Operations
and Visual Merchandising Manager sales floor activities or support
activities to monitor.
Oversee colleague execution and completion of daily Fulfillment
Provide feedback and contribute observations via SCX and OVM at
colleague quarterly check-in.
Have practical knowledge of store systems - POS, MPOS, RF
equipment, MyClient, MyStore App - and ability to educate
Assist colleagues with timekeeping issues (ie clocking corrections,
paid time off requests, etc.) .
Assist Colleague Support in resolving employee relations
Regular, dependable attendance and punctuality. Qualifications and
Competencies: High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays Physical Requirements:
Position requires prolonged periods of standing/walking around
store or department
May involve reaching, crouching, kneeling, stooping, color vision
and climbing ladders
Frequent use of computers and other technology necessary to perform
job duties, including handheld electronic equipment.
Frequently lift/move up to 50lbs STORES00
Keywords: Macy's, Bowie , Assistant Supervisor, Bowie Towne Center - Full Time, Other , Bowie, Maryland
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