70230-Customer Experience Coor

Company: The TJX Companies Inc
Location: Bowie
Posted on: May 14, 2022

Job Description:

External Job Description Required. Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:

• Role models exceptional customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned Requirements:
  • Available to work flexible schedule to support business needs, including nights and weekends.
  • Strong understanding of merchandising techniques
  • Capable of handling multiple tasks at one time
  • Strong organizational skills with attention to detail
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors to accomplish tasks
  • Strong communication skills
  • Ability to train others
  • One year retail and 6 months of leadership experience. Job Summary:Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.Responsibilities:
    • Role models exceptional customer service
    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
    • Provides and accepts ongoing recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs during customer interactions
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and supports maintenance of a risk-free environment
    • Performs other duties as assignedRequirements:
      • Available to work flexible schedule to support business needs, including nights and weekends.
      • Strong understanding of merchandising techniques
      • Capable of handling multiple tasks at one time
      • Strong organizational skills with attention to detail
      • Ability to respond appropriately to changes in direction or unexpected situations
      • Team player, working effectively with peers and supervisors to accomplish tasks
      • Strong communication skills
      • Ability to train others
      • One year retail and 6 months of leadership experience. Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:
        • Role models exceptional customer service
        • Creates a positive internal and external customer experience
        • Promotes a culture of honesty and integrity; maintains confidentiality
        • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
        • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
        • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
        • Addresses customer concerns and issues promptly, ensuring a positive customer experience
        • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
        • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
        • Provides and accepts ongoing recognition and constructive feedback
        • Partners with Management on Associate training needs to increase effectiveness
        • Ensures adherence to all labor laws, policies, and procedures
        • Promotes credit and loyalty programs during customer interactions
        • Supports and participates in store shrink reduction goals and programs
        • Promotes safety awareness and supports maintenance of a risk-free environment
        • Performs other duties as assigned Requirements:
          • Available to work flexible schedule to support business needs, including nights and weekends.
          • Strong understanding of merchandising techniques
          • Capable of handling multiple tasks at one time
          • Strong organizational skills with attention to detail
          • Ability to respond appropriately to changes in direction or unexpected situations
          • Team player, working effectively with peers and supervisors to accomplish tasks
          • Strong communication skills
          • Ability to train others
          • One year retail and 6 months of leadership experience. - -External Job Description Required. Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:
            • Role models exceptional customer service
            • Creates a positive internal and external customer experience
            • Promotes a culture of honesty and integrity; maintains confidentiality
            • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
            • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
            • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
            • Addresses customer concerns and issues promptly, ensuring a positive customer experience
            • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
            • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
            • Provides and accepts ongoing recognition and constructive feedback
            • Partners with Management on Associate training needs to increase effectiveness
            • Ensures adherence to all labor laws, policies, and procedures
            • Promotes credit and loyalty programs during customer interactions
            • Supports and participates in store shrink reduction goals and programs
            • Promotes safety awareness and supports maintenance of a risk-free environment
            • Performs other duties as assigned Requirements:
              • Available to work flexible schedule to support business needs, including nights and weekends.
              • Strong understanding of merchandising techniques
              • Capable of handling multiple tasks at one time
              • Strong organizational skills with attention to detail
              • Ability to respond appropriately to changes in direction or unexpected situations
              • Team player, working effectively with peers and supervisors to accomplish tasks
              • Strong communication skills
              • Ability to train others
              • One year retail and 6 months of leadership experience. Job Summary:Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.Responsibilities:
                • Role models exceptional customer service
                • Creates a positive internal and external customer experience
                • Promotes a culture of honesty and integrity; maintains confidentiality
                • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
                • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
                • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
                • Addresses customer concerns and issues promptly, ensuring a positive customer experience
                • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
                • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
                • Provides and accepts ongoing recognition and constructive feedback
                • Partners with Management on Associate training needs to increase effectiveness
                • Ensures adherence to all labor laws, policies, and procedures
                • Promotes credit and loyalty programs during customer interactions
                • Supports and participates in store shrink reduction goals and programs
                • Promotes safety awareness and supports maintenance of a risk-free environment
                • Performs other duties as assignedRequirements:
                  • Available to work flexible schedule to support business needs, including nights and weekends.
                  • Strong understanding of merchandising techniques
                  • Capable of handling multiple tasks at one time
                  • Strong organizational skills with attention to detail
                  • Ability to respond appropriately to changes in direction or unexpected situations
                  • Team player, working effectively with peers and supervisors to accomplish tasks
                  • Strong communication skills
                  • Ability to train others
                  • One year retail and 6 months of leadership experience.
                    • -

Keywords: The TJX Companies Inc, Bowie , 70230-Customer Experience Coor, Other , Bowie, Maryland