Client Service Coordinator
Company: Banfield, The Pet Hospital
Location: Bowie
Posted on: May 7, 2022
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Job Description:
Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe
Client Service Coordinator ("CSC") drives the flow of clients and
pets through the hospital, maximizes the productivity of the
veterinary medical team (in terms of numbers of clients and pets),
ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families. ESSENTIAL RESPONSIBILITIES AND
TASKSLive and exemplify the Five Principles of Mars, Inc. within
self and team.Actively recruit new clients by promoting hospital
services and route the flow of clients and pets to ensure superior
client care and maximum productivity of the veterinary medical
team.Maximize the number of pets seen by the hospital team through
through a productive and efficiently run hospital to support the
needs of our wellness plan clients.Provide professional, efficient
and exceptional service at all times. This includes encouraging
hospital visits, welcoming clients and pets, ensuring that they are
comfortable in the hospital, and educating them about their pet's
health.Educate clients about Optimum Wellness Plans, preventative
care, pet health needs and hospital servicesAssist incoming clients
by completing the required documentation, entering all pet
information and history in the computer, utilizing proper collars
and tags for identification, and ensuring prompt service.Assist
outgoing clients by providing all necessary instructions,
information and invoices, dispensing prescription items per the
veterinarian's instructions, selling retail products and scheduling
future appointments.Manage the finances by maintaining accurate
balances and utilizing proper opening and closing
procedures.Conduct administrative functions as necessary.Other job
duties as assigned.THE FIVE PRINCIPLESQuality ' The consumer is our
boss, quality is our work and value for money is our
goal.Responsibility ' As individuals, we demand total
responsibility from ourselves; as associates, we support the
responsibility of others.Mutuality ' A mutual benefit is a shared
benefit; a shared benefit will endure.Efficiency ' We use resources
to the full, waste nothing and do only what we can do best.Freedom
' We need freedom to shape our future; we need profit to remain
free.HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus
Peer Relationships Integrity & Trust Action Oriented
ListeningFunctional Preventative care and OWPs Communication Skills
Client Service Skills Priority Setting Time ManagementCAPABILITIES
AND EXPERIENCE (CAN DO)Ability to multi-task- Manages multiple
tasks at one time; quickly and accurately shifts attention among
multiple tasks under distracting conditions without loss of
accuracy or appearance of frustration.Communication skills - Reads,
writes and speaks fluent English, using appropriate grammar, style
and vocabulary. Correctly spells commonly used English words and
job specific terms. Demonstrates exceptionally strong written and
verbal communication skills.Organizational ability ' Demonstrates a
systematic approach in carrying out assignments. Is very orderly
and excels at cutting through confusion and turning chaos into
order.Problem solving skills - Demonstrates a strong ability to
identify, analyze and solve problems. Translates problems into
practical solutions.Client service skills - Consistently ensures
the team provides the client with attentive, courteous and
informative service. Gains and shows personal satisfaction from
delivering great service.Intellectual ability - Accurately and
consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions.Mathematical ability -
Ability to add, subtract, multiplSDL2017
Keywords: Banfield, The Pet Hospital, Bowie , Client Service Coordinator, Other , Bowie, Maryland
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