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Experienced Service Advisor

Company: Ourisman Automotive Group
Location: Bowie
Posted on: January 15, 2022

Job Description:

Responsible for effectively greeting and communicating to all service clients. Will have effective sales techniques and skills. Is organized and keeps clients updated throughout the repair process.
Essential Duties

Greet clients, review repair history, and make appropriate service recommendations.

Properly document repair order and obtain required signatures and authorization for repairs.
Clearly communicates to technician and management clients needs.
Attends service department meetings.
Strives for harmony and teamwork within the department and with all other departments.
Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains a professional appearance.
Other tasks as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PI157755385

Keywords: Ourisman Automotive Group, Bowie , Experienced Service Advisor, Other , Bowie, Maryland

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