Office Supervisor

Company: Haverty Furniture Companies, Inc
Location: Bowie
Posted on: May 3, 2021

Job Description:

Job Description The safety of our customers, communities and team members is our first priority, so we are implementing continuous enhanced cleaning and safety protocols based on guidelines provided by the CDC and U.S. government. Havertys provides masks and protective equipment to all employees and works to maintain social distancing practices in the workplace to ensure safety amongst our team members and Customers. MAJOR FUNCTIONOffice Team Members are an integral part of Havertys' outstanding customer experience in our retail locations by being customer focused and working as a team. Office Supervisors support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones and schedule deliveries. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Supervises and performs all functions in the Guest Services OfficeAssist with duites required of the Office Coordinator as needed (see job description)Communicates and trains any changes to company policy and procedures for the Guest Service OfficeEnsures the Guest Service Office is staffed sufficiently at all timesAnswers incoming calls, distributes calls/messages and manages store's voicemailHandles customer complaints, initiates and follows up on existing customer service ticketsCompletes opening/closing procedure checklists dailyMaintains office supplies and office machinesPerforms regular audits of the store operations as stated in the Quarterly Audit ChecklistMay assist manager with inventoryMay process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.May make or ensure bank deposits are made daily by managementMay create and process employee salesJob Requirements May also do HR/Payroll:Processes I9 VerificationsMaintain and approves time records for hourly team members.Ensures time cards are submitted for approval.Assists with hiring, performance reviews and discipline for all Office AssistantsMay be responsible for all new employee orientationsResponsible for ensuring the HR posters are current and accounted forResponsible for ensuring OSHA logs and postings are currentResponsible for maintaining the HAZCOM book and any applicable updates and training neededREQUIREMENTS Education and/or Experience High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Other QualificationsOne year experience in an office environment preferredOne year experience in a customer service roleMicrosoft Word, Excel and O365 experience preferredStrong math skillsExcellent communication and customer service skillsAbility to multi-taskHighly organizedMust be able to follow oral and written instructionsMust be able to work independently while using discretionDisclaimer This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior. Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Keywords: Haverty Furniture Companies, Inc, Bowie , Office Supervisor, Other , Bowie, Maryland