Parts Counter Clerk
Company: DARCARS Automotive Group
Location: Bowie
Posted on: February 17, 2021
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Job Description:
About UsAt all DARCARS stores, it is our pleasure to provide our
customers with a shopping, buying, and ownership experience that
consistently satisfies each individual's needs and expectations in
a comfortable, supportive environment.We strongly believe in and
adhere to our Founder's Mentality: that passion, hard work,
dedication, support, and development are the fundamental, driving
principles of our business. Everyone loves that feeling they get
when they've won something; won the big race, hit the winning home
run, achieved the fastest time at the swim meet. By adhering to our
founder's mentality, our people experience that winning feeling
every day. We also genuinely care about our people: our customers,
our employees and our community. If you believe in these
principles, too; if you like to work hard and play hard; if you
like winning; DARCARS IS THE PLACE FOR YOU!Position Summary:The
Parts Counter Clerk sells parts to all available customers, over
the counter, through the shop, on the phone, or online.In this
role, you'll:* Assist walk-in customers in selecting required
parts, suggest companion requirements, offer specials, and ensure
that the customer is exposed to the full product line.* Pull
purchased parts from stock.* If the part is not in stock, determine
availability and submit an emergence order if requested by the
customer or tech.* Answer phone calls, providing price quotes and
other information.* Assist outside sales reps with their orders.*
Set up orders for daily shipment, delivery, or pick-up.* Verify
WILL CALL and BACKORDER files weekly and return to vendors or stock
those items not required.* Solicit assigned accounts by phone.*
Assist Service Technicians in selecting parts needed for repairs in
process.* Notify service desk and the customer that ordered parts
have been received.* Ensure that before parts can be charged out,
the technician presents a repair order.* Display seasonal parts and
accessories in an attractive manner.* Keep all bins, aisles and
storage areas clean, near and clearly labeled.* Be friendly,
professional and efficient when working with customers and
co-workers.* Provide the same high level of service to the other
dealership departments, as is given to other customers.* Issue
credit slips for parts returned, ensuring that the original invoice
or its number, is available so that purchase and pricing can be
verified. Exceptions must be approved by the Parts Manager or
Office Manager.* Keep front and rear counters clean and
uncluttered.* Advise Parts Manager when areas of the department are
not in satisfactory condition.* Keep current on new products and
product updates.* Participate in available training programs.For
this role, you'll need:* High School degree or equivalent* Strong
communication skills to explain parts information to customers and
associates* Ability to lift 50 - 70lbs* Availability to work on
SaturdaysWPPowered by JazzHRsDiMTJqH5p
Keywords: DARCARS Automotive Group, Bowie , Parts Counter Clerk, Other , Bowie, Maryland
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