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Strategic Alliance Advocate / Coordinator

Company: InstallNET
Location: Bowie
Posted on: January 5, 2021

Job Description:

Description: This position is primarily responsible for supporting the OFIA team and our Service Provider network. As the first point of contact for OFIA customer inquiries, this role is responsible for the delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination to resolve inquires. The person in this position is expected to build and maintain business relationships with customers and service providers by providing prompt and accurate service to promote customer loyalty. This position partners with the Strategic Alliance Manager and OFIA Advocate to ensure timely resolution to all related inquiries.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Champion The InstallNET Way.
  • Be a Mentor & Trainer - Everyone at InstallNET is responsible, both formally and informally, for the mentorship, growth, development, and training of fellow team members across the company.Responsibilities
    • Serve as the 1st point of contact for OFIA customers and service providers to resolve service-related issues.
    • Help in identifying, developing, and implementing processes and procedures to improve operational efficiency across the team.
    • Learn and maintain a deep understanding of the FacilityNET and OFIA platform to fully support customers and service providers.
    • Support the training and onboarding of new customers onto OFIA.
    • Support the training and onboard new providers onto OFIA and FacilityNET.
    • Oversee job flow process within OFIA, monitor incomplete quotes, and assist customers and service providers to ensure quotes, jobs, and pricing are entered accurately and timely.
    • Serves as a point of contact for all Service Provider questions regarding the OFIA and/or FacilityNET platform and InstallNET and/or OFIA processes.
    • Participates in issue resolutions around payment processing for customers and service providers.
    • Manages data entry and maintenance of Service Provider and Vendor profiles into FacilityNET and OFIA.
    • Review and understand monthly OFIA and Service Provider Network metrics.
    • Monitors all completed surveys and reviews to assess Service Provider compliance to InstallNET standards as well as meeting customer expectations on OFIA while championing the evaluation process to InstallNET Staff.PM20. Requirements: Competencies
    • Customer Focused
    • Communication
    • Initiative
    • Time Management
    • ThoroughnessSupervisory ResponsibilityNoneWork EnvironmentThis job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Position Type/Expected Hours of WorkThis position regularly requires long hours and occasional weekend work.TravelNoneRequired Education and Experience
      • High school graduation, or its equivalent.
      • At least two years of experience in an office support environment.Preferred Education and Experience
        • Bachelor's degree.
        • Two years of experience supporting a team in a professional environment, ideally in the project management or related industry.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: InstallNET, Bowie , Strategic Alliance Advocate / Coordinator, Other , Bowie, Maryland

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