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Service Coordinator

Company: Daikin Applied
Location: Bowie
Posted on: November 23, 2020

Job Description:

The Service Coordinator will provide customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance). * Handles customer inquiries and routes questions of technical nature to the appropriate resource. * Tracking of time and attendance for Technicians. * Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed. * Invoices and bills customers. * Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received. * Coordinates warranty administration process. Orders Parts and tracks shipments. * Answers telephones and greets customers. Maintains professional and courteous customer contact. * Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment. * Maintain OSHA logs. * Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes. * Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. * Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources. * Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc. * Organizes and coordinates inventory processes. * Provide initial notification of Workers Compensation claims to insurance carrier. Qualifications: * 2 Year Degree from a Vocational/Technical/Business school preferred. 5 - 7 years of related experience. * Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, Access, Desktop Publishing and Internet business application usage. * Must demonstrate the ability to perform work independently and possess solid organizational skills and attention to detail. * Strong interpersonal skills to effectively communicate with both internal and external clients. * Ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation and persistence. * Ability to prioritize work activities based upon financial impact to desired business goals. * Experience with basic project accounting or costing principals is desired. * Ability to multi-task and handle fast paced, high pressure situations. About Daikin Applied: Daikin Applied is a member of the global air conditioning company, Daikin Industries. Daikin Applied manufactures technologically advanced commercial HVAC systems that customers from around the world can trust to advance their needs for performance, reliability and energy efficiency. We develop innovations that create the right environments for successful businesses and critical applications. The people at Daikin Applied are committed to using their expertise to advance HVAC technologies and support our customers with efficient and reliable solutions. Daikin Applied products and services are sold through a global network of dedicated sales, service and parts offices. Daikin Applied, formerly known as Daikin McQuay, was started in 1924 and has an extensive history of developing new, industry-leading innovations and technology. Our award-winning Rebel rooftop units, Magnitude magnetic bearing chillers, Pathfinder air cooled chillers and Intelligent Equipment set new standards for efficiency and value for building owners. Also, our extensive water source heat pump and applied technologies, aftermarket service, and parts operations provide support to keep our customers' operations running smoothly. Daikin Industries, Ltd. is a Fortune 1000 company with 2018 revenues in excess of $20 billion and more than 60,000 employees worldwide. Daikin was named one of the world's most innovative companies by Thomson Reuters. Specialties: HVAC equipment, Internet of Things (IoT) for HVAC, energy management, aftermarket service support and replacement parts, and turnkey solutions. It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal and provincial law. #LI-SR1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Daikin Applied, Bowie , Service Coordinator, Other , Bowie, Maryland

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