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IT Specialists - Desktop Sppt - Hyattsville MD - W- TS/SCI W Poly

Company: ASD, Inc.
Location: Bowie
Posted on: November 21, 2020

Job Description:

DIA Program. Program overview ASD provides DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. ASD is looking for IT Specialists and Desktop Support personnel who holds TSSCI Poly Clearance for positions located in Hyattsville MD. Position description Resolves technical problems and answers queries by telephone or self-service ticket in support of internal andor outside customer computer hardware, software, network, systemapplication access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Essential job functions Perform IT desk topperipheral hardware moves, installs, at sites in the NCR from Southern MDDC metro area, down to Norfolk VA Provides first contact and incident resolution to customers with HW, SW and application problems includes both customer telephone support as well as electronically submitted requests Provides polite and customer friendly service support for problem resolution Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools Possesses current working knowledge of computers, printers, laptops and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications HS and 8 years experience AAAS degree or equivalent 6 year s related experience Bachelors and 4 years experience. Active TSSCI clearance required with Poly PREFERRED Security or other technical certification to meet 8570 compliance preferred.

Keywords: ASD, Inc., Bowie , IT Specialists - Desktop Sppt - Hyattsville MD - W- TS/SCI W Poly, Other , Bowie, Maryland

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