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Desktop Support Technician

Company: Dunhill Professional Search
Location: Bowie
Posted on: October 9, 2020

Job Description:

ASM Research is searching for a candidate who analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Job Responsibilities Installs and performs moderately complex repairs for issues which only general guidance exists and which the specialist will have to customize a solution based on knowledge, experience and research. Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor. Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service. Collaborates with team members to resolve information technology issues and implement process improvements. Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Ability for light travel and support to offsite locations. (Offsite locations are within commuting distance of ASM headquarters) Minimum Qualifications Associates degree or technical or trade school training preferred. 3-5 years of technical support experience Experience with Active Directory, Imaging laptops, and deploying Windows10 computers Other Job Specific Skills Knowledge of assigned hardware andor software products required. Requires working knowledge of personal computers and peripherals. Stays up to date technically and applies new knowledge to job. Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes. Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Actively looks for ways to help people in the most efficient manner. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understands the implications of new information for both current and future problem-solving and decision-making. U.S. Citizenship Required Yes CJPost

Keywords: Dunhill Professional Search, Bowie , Desktop Support Technician, Other , Bowie, Maryland

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