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VP of Resident Experience (DON) - Must be a RN

Company: Thrive Senior Living, LLC
Location: Bowie
Posted on: September 13, 2020

Job Description:

VP of Resident Experience (DON) - Must be a RN Tribute at Melford

155335 Emerald Way

Bowie, MD 20147, USA

Description Summary of Job Function

As the Vice President of Resident Experience, you will foster the human experience. You will collaborate and build strong relationships with clear communication.  Must be a RN .

Essential Responsibilities for Building People

Deep Knowing

Build meaningful relationships with residents through Life Memorization, FRAMEs, Assessments, SAGELY

Build meaningful relationships with team members through 1:1s and presence

Build relationships with families through presence and family meetings

Go to the Balcony

Observe to see things clearly

Separate the emotion from the event

Develop a response that is well thought out, clear and kind

Seek to find the best possible solution to health outcomes

Use creative solutions to support residents and community life

Use non-pharm approaches when possible

Essential Responsibilities for Building Census

Creates an experience so good the guest can’t wait to become residents

Move-in Stay-In

Residents do not move out due to a negative experience

Equip the team in spotting early warning signs

Regulation Guru

Keep up to date on all state guidelines, codes and licensure (residency) agreements

Able to interpret, prepare and assure the team and community is compliant throughout the year

Ensure team members are working in their scope of practice

Know your surveyors/regulator

Safety 3rd

Residents right to choose

Resident’s quality of life is our priority

Essential Responsibilities for Building Profit

Maintains the balance between providing a high-quality team member and residents experience, and achieving financial goals

Protect the House

Follow the 3-part selection process

No agency in the community

Assess residents well and often

Guard the brand

Metric Maven

Be prepared for annual survey

QA Reader Focus of Experience Dashboard

Focus on Team Member turnover

Knowledge of budget

High Tech High Touch

Smart Suite

Electronic Health Record (HER)

Hug rotations

Presence & daily touch-points

Required Knowledge, Skills and Abilities

Excellent people leadership and guest service skills required

Acute business acumen, knowledge of development, knowledge of marketing and leadership skills that highlight the ability to influence

Excellent written and oral communication skills

Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on

Highly organized with the ability to plan for, execute and monitor business performance

Education and Experience

Bachelor’s or Associate's degree in Nursing from a three or four-year college or university; or five to seven years related experience and/ or training; or equivalent combination of education and experience preferred. Must be a RN

2-3 years’ experience work in an administrator role preferred

Keywords: Thrive Senior Living, LLC, Bowie , VP of Resident Experience (DON) - Must be a RN, Other , Bowie, Maryland

Click here to apply!

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