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Kitchen Director

Company: Chick-fil-A, Inc
Location: Bowie
Posted on: September 12, 2020

Job Description:

Manager level restaurant leader focused on executing strategies and putting ideas into action. This leader will focus on increased order accuracy, stronger accountability around Fastest, Freshest, Friendliest scores, more consistent guest experiences, improved Team Member skills in production, and overall management of the Back of House. This leader should focus on all BOH operations, with emphasis on continuous improvement in a LEAN environment, and development of people, processes, and effective communication.

Breakdown of Hours:

95% of time is spent on the floor, 5% is spent in meetings/admin time

Minimum of 45 hours/week, more likely 45-50 hours

Measures of Success:

The goal for all CEM based scores is to be in the Top 20%, including:

Overall Satisfaction



Order Accuracy

Food Cost Gap: between 0% and 0.25%

ROE Scores (Quarterly and 12 month basis): Product >95%, Product Environment > 95%

Review Completion %

Productivity: $70/hour YTD

Direct Reports:

Responsible for management of entire BOH team including all BOH leadership and Team Members

2-3 Senior Team Leaders report directly to Director

6-7 Team Leaders (having shifts during which they are running a part of the shift); report directly to Senior Team Leaders, are also accountable to Director

Roles and Responsibilities:


Serve as subject matter expert for operations and BOH production

Model hospitality with all who come in contact with our restaurant

Communicate effectively, share ideas, and take a positive approach to all situations

Organize, schedule, and facilitate weekly BOH leadership meeting

Hold biweekly individual development meetings with Senior Team Leaders

Work with FOH team to eliminate labor costs at every opportunity in real time


Hold direct report Senior Team Leaders and indirect Team Leaders accountable to all policy standards, ex. Timeliness, grooming, cell phones, uniforms, etc. Partner with Training and Personnel Director as needed

Teach, train, and coach all BOH leaders to hold all BOH Team Members to policy standards, ex. Timeliness, grooming, cell phones, uniforms, etc. Partner with Training and Personnel Director as needed

Set team goals, share the score visually, and celebrate the wins

Partner with Training Director to ensure Team Members are trained on production requirements; Hold direct report leadership accountable to Team Member training as well

Perform weekly assessments and provide feedback regarding current Team Member behavior

Partner with Personnel Director to conduct annual review process of Direct Reports

Train, Teach, and Coach the Senior Team Leader Direct Reports as necessary to ensure excellent service is delivered


Develop a production plan based on CEM measures and Cares, including identifying areas of opportunity, creating and then executing plans to improve those metrics, and ensuring consistent follow up with those plans

Create daily focus on goals and specific LEAN and productivity behaviors

Use RQA, ROE and CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately. Work with Training Director to address problems and create an action list.

Maintain a culture of Food Safety

Partner with Training Director to ensure smooth training and rollout for all new products and company campaigns

Inventory Management (oversee ordering efficiency, maintaining accurate transfer logs)

Requirements Available every Friday and Saturday

ServeSafe Certified

Must be able to abide by strict uniform policies, including but not limited to: no facial hair for men, no more than 2 piercings in each earlobe (no additional piercings, nose, other ear piercings), no face or neck tattoos, and no fake or acrylic nails.

Address 15505 Annapolis Road Company Information About Us We encourage our team to connect meaningfully with our guests and empower them to provide a remarkable dining experience

We believe we are in business to impact our community...we just happen to sell chicken

We believe working here will be hard work at times...but our vision makes the work rewarding

We believe our purpose is to have a positive impact on all who come in to the restaurant

We believe that the values that make up who we are as individuals will determine how we act as a team

What do we expect? We specifically value the following behaviors and skills Consistency -  You know and practice the daily disciplines

Humility -  You graciously treat every individual as a friend

Urgency -  You move with purpose, focus on what is most important, when it is most important

Growth Mindset -  You are intentional about improvement, always striving to be your best self

Ownership -  You own your mistakes and share in your success

Self Awareness -  You have a deep understanding of yourself, your emotions, what motivates you

What you can expect?A caring culture focused on your development In addition:

Competitive Pay

Challenging Fast-Paced Work Environment

Personal and Professional Growth Opportunities

Management and Leadership Skill Development Opportunities

Annual opportunity to earn $2,500 in College Scholarships*

*Our store had 3 Team Members win this scholarship just last year

Keywords: Chick-fil-A, Inc, Bowie , Kitchen Director, Other , Bowie, Maryland

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