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General Manager - Milk & Honey Express

Company: Thompson Hospitality
Location: Bowie
Posted on: September 12, 2020

Job Description:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. We employ over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

Purpose Give back to our communities

Celebrate diversity

People Do the right thing

Treat people the way you want to be treated

Always do your best

Be accountable for our actions

Performance Serve the highest quality food

Provide world-class service

Maintain flexibility to better serve our clients

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets

The General Manager (GM) is responsible for the success of every operational aspect of a restaurant with a focus on guest service, staff development, cost management and profitability.

These areas include:

Modeling and driving excellence in hospitality and food service

Overseeing financial and operational effectiveness of a location

Selecting, training, developing, motivating, coaching and recognizing staff for operational excellence

Facilities maintenance

Community relations

The GM implements objectives for providing high quality, consistent, service and product execution. The GM ensures that cost goals, budgeting guidelines and service standards are met by coaching and developing his or her team. The GM is responsible for creating an environment that is conducive to providing an outstanding dining experience for the guest and a symbiotic work place that is committed to growth and development of its employees.

The GM adheres to and supports our management systems, practicing and sharing our core beliefs. He/she enforces company policies, procedures, and performance standards with fairness and consistency, while functioning as a role model, counselor and leader within the restaurant.

DAY-TO-DAY Effectively open (and close) the restaurant while maintaining a clean, beautifully maintained front and back of house

Ensure the uncommon excellence of every food item we prepare

Educate staff on food and beverage from the menu during pre-meal meetings and hands on coaching

Maintain a positive working experience for all staff to ensure that uncommon excellence and hospitality occurs for all guests

Establish appropriate staffing based on volume and according to needs

Hold employees accountable for effectively completing their specific job responsibilities according to our standards

Ensure that all products delivered are matched from the invoice to what was actually delivered

Ensure that all miscellaneous items are in-house and within guidelines of budget, including, but not limited to: retail, uniforms, office supplies, disposables, cleaning supplies, printer paper, linens/aprons, printed materials,

Ensure the timeliness of product delivery and storage

Ensure that all accounting procedures and processes are followed according to our standards

Ensure that all invoices are processed on a daily basis and/or as received

Ensure that inventories are accurately processed and entered

Ensure that daily and nightly prep lists are created and accurately followed

Ensure that all opening, closing and side work checklists are followed and completed

Ensure that all guides, licenses and manuals are current and maintained, including: Recipe Binder, Emergency Manual, Preventive Maintenance Guide, ABC License and Health License

PEOPLE Interview, hire, train, inspire and evaluate employees according to practices aligned with our hospitality standards

Successfully “on-board” new hires by ensuring that all employees understand HR paperwork, practices and policies, etc. before they begin initial training

Ensure New Employee Orientations are conducted in a timely manner and follow the guidelines and standards of Big Buns. Ensure a consistent message that is aligned with the culture and ideals of our company

Ensure that all employees are completely trained and knowledgeable in all aspects of service

Appraise employee performance according to our 30-day, six-month and eighteen- month plan as a way to continuously address concerns, resolve problems, counsel or reward

Provide continuing education to employees by daily education of cultural and technical aspects of job through pre-meal meetings,

PRODUCT Ensure that all Purchasing and Receiving procedures for all food and beverage products are followed according to our standards

Ensure that all products are of a high quality and aesthetic and are stored in a way that optimizes freshness, value and safety

Ensure the timeliness of product delivery and storage

Responsible for the selection, sourcing and execution of food specials as directed by the DO

Establish and maintain valuable relationships with delivery personnel and vendors

Ensure that successful planning, practice and launch of all new products

HEALTH & MAINTENANCE Conduct weekly and monthly Health Inspection audits to identify areas of opportunity for compliance and excellence

Ensure that Big Buns maintains the highest levels of sanitation with excellent scores and minimal violations

Provide continuous education and incentives to employees to understand local rules and regulations and to become “certified” in any available capacity provided by the local Health Department

Manage handyman and/or service personnel to ensure quality and accuracy of work is being completed in a timely manner

Manage employees to effectively clean all equipment and facility

Ensure Preventive Maintenance Guide is current and followed

HR Ensure that New Hire Paperwork is completed accurately and processed in a timely manner.

Ensure that employee reviews are conducted in a timely manner, completed accurately and according to standards

Ensure that all coaching and progressive disciplinary interactions are documented and approached according to local laws and regulation AND within the culture and ideals

Ensure that all announcements and employee achievements are posted and displayed in a manner that effectively communicates all pertinent information and recognizes achievement

SCHEDULE & PAYROLL Ensure that all team member schedules are completed according to the agreed upon labor matrix and posted a minimum of one week in advance

Ensure that payroll data is scrubbed and submitted correctly

Ensure that we are properly staffed for special events, Holidays and marketing promotions

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Thompson Hospitality, Bowie , General Manager - Milk & Honey Express, Other , Bowie, Maryland

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