Fairfax Application Support Analyst
Company: CAI
Location: Wilmington
Posted on: February 18, 2026
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Job Description:
Fairfax Application Support Analyst Req number: R7060 Employment
type: Full time Worksite flexibility: Hybrid Who we are CAI is a
global technology services firm with over 8,500 associates
worldwide and a yearly revenue of $1 billion. We have over 40 years
of excellence in uniting talent and technology to power the
possible for our clients, colleagues, and communities. As a
privately held company, we have the freedom and focus to do what is
right—whatever it takes. Our tailor-made solutions create lasting
results across the public and commercial sectors, and we are
trailblazers in bringing neurodiversity to the enterprise. Job
Summary As the Fairfax Application Support Analyst, you will be
responsible for end-to-end support of the Fairfax Imaging platform,
working with forms design teams to write specifications for all new
forms, and push Fairfax releases to both Test and production
environments. Job Description We are looking for a Fairfax
Application Support Analyst for a full-time opportunity that is
hybrid in Wilmington, DE . The selected candidate is responsible
for end-to-end support of the Fairfax Imaging platform. This role
ensures that scanned images, data capture, and workflow processes
meet quality, accuracy, and performance standards. This activity
would include working with the forms design team and vendors to
write specifications for all new forms, push Fairfax releases to
both Test and Production environments, coordinating testing cycles
with vendors and in-house testing team to ensure forms process
through Fairfax to the destination system properly, create and
track test and production tickets in vendors ticket systems,
provide production support for Fairfax environment including the
interface process to the destination system. What You’ll Do Provide
production support for the Fairfax application and the interface
into the destination system Write detailed specifications for
Fairfax for all new forms and annual updates to existing forms
Follow Fairfax release instructions to push all releases to TEST or
PROD Test scanning processes, image quality, and OCR/ICR data
extraction Validate batch creation, indexing, barcodes, and
metadata accuracy Support user acceptance testing and assist
technical teams during deployments. This includes running the
Fairfax to destination system interface process (JAMS jobs and jobs
on Fairfax servers) Assist with and perform Test Form Data
Preparation Document test cases, track defects, and report issues
Participate in team meetings regularly and attentively Learn the
client’s business applications to support testing activities.
Having experience with taxation and tax forms is a must
Professionally communicate issues and collaborate with team
members, technical, and business associates Work directly and
effectively with business users and clients in a professional and
business-like manner What You’ll Need Required: 3 – 5 Years of
experience in Fairfax Application Development and Support A
Bachelor's degree in Computer Information Systems, or related field
is required Experience in Testing Financial business applications,
especially Tax Processing Systems like RPE, FAST Experience with
document scanning systems and QA testing Familiarity with Fairfax
Imaging solutions (preferred) or similar capture tools (e.g.,
Kofax, OnBase) Detailed understanding of Fairfax database structure
and familiarity with tax system database structure Basic
understanding of scanning hardware, OCR, and data capture workflows
Experience with the tools required for supporting the Fairfax
application including MS Word, MS Excel, Acrobat Pro, SQL, Fairfax
data tools, and Job Scheduling tools Experience with Windows Server
including installation and administration of Windows Services,
scheduling of jobs, administration of ODBC connections and other
server to server communication Strong attention to detail and
ability to document test results clearly Collaborates and works
with minimal supervision Proactive, inquisitive, and capable of
learning multiple business systems utilized by the department Has
sufficient technical and analysis background to learn use and
testing of business/systems processes including Team Foundation
Server (TFS) and RT for Fairfax Software Physical Demands Ability
to safely and successfully perform essential job functions
consistent with the ADA and other federal, state, and local
standards Sedentary work that involves sitting or remaining
stationary most of the time with occasional need to move around the
office to attend meetings Ability to conduct repetitive tasks on a
computer, utilizing a mouse, keyboard, and monitor LI-JM1
Reasonable accommodation statement If you require a reasonable
accommodation in completing this application, interviewing,
completing any pre-employment testing, or otherwise participating
in the employment selection process, please direct your inquiries
to application.accommodations@cai.io or (888) 824 – 8111. $95,000 -
$105,000 per year The pay range for this position is listed above.
Exact compensation may vary based on several factors, including
location, experience, and education. Benefit packages include
medical, dental, and vision insurance, as well as 401k retirement
account access. Employees in this role receive paid time off and
may also be entitled to paid sick leave and/or other paid time off
as provided by applicable law.
Keywords: CAI, Bowie , Fairfax Application Support Analyst, IT / Software / Systems , Wilmington, Maryland
