Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT)
Company: Defense Logistics Agency
Location: Fort Belvoir
Posted on: July 4, 2025
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Job Description:
Telework Eligible Yes Major Duties Serves as a Supervisory IT
Specialist (OS/CUSTSPT) and Branch Chief for Customer Support and
Readiness CONUS, (J6), with responsibility for managing the
activities of employees in grades GS-11 through GS-12. Responsible
for the planning, acquisition, installation, implementation,
maintenance, standardization, modification, and operation of all
end-user computing equipment and accompanying administrative
applications. Serves as principle technical expert for end-user
vulnerability management efforts including detection, remediation,
mitigation and communication for all DLA CONUS Sites Responsible
for administering enterprise hardware and software asset management
application, including forecasting needs, life cycle management,
asset reporting and warranty and support contract management.
Maintain and manage standard imaged software and coordinate to
resolve standard image support issues with J6 IT staff, The
Enterprise Help Desk, J6 System Administrators and Network
Managers. Qualification Summary To qualify for a Supervisory IT
Specialist (OS/CUSTSPT} your resume and supporting documentation
must support: A Specialized Experience: One year of specialized
experience that equipped you with the particular competencies to
successfully perform the duties of the position, and is directly in
or related to this position. To qualify at the GS-13 level,
applicants must possess one year of specialized experience
equivalent to the GS-12 level or equivalent under other pay systems
in the Federal service, military or private sector. Applicants must
meet eligibility requirements including time-in-grade (General
Schedule (GS) positions only), time-after-competitive appointment,
minimum qualifications, and any other regulatory requirements by
the cut-off/closing date of the announcement. Creditable
specialized experience includes: Serves as the principle technical
expert in the specialty area of enterprise end-user device systems
and software deployment Maintain and manage standard imaged
software and coordinate to resolve standard image support issues.
Develops and manages end-user policy and procedure documentation
and written guidance. For all positions individuals must have
IT-related experience demonstrating each of the four competencies
listed: Attention to Detail - Is thorough when performing work and
conscientious about attending to detail. Customer Service - Works
with clients and customers (that is, any individuals who use or
receive the services or products that your work unit produces,
including the general public, individuals who work in the agency,
other agencies, or organizations outside the Government) to assess
their needs, provide information or assistance, resolve their
problems, or satisfy their expectations; knows about available
products and services; is committed to providing quality products
and services. Oral Communication - Expresses information (for
example, ideas or facts) to individuals or group effectively,
taking into account the audience and nature of the information (for
example, technical, sensitive, controversial); makes clear and
convincing oral presentations; listens to others, attends to
nonverbal cues, and responds appropriately. Problem Solving -
Identifies problems; determines accuracy and relevance of
information; uses sound judgment to generate and evaluate
alternatives, and to make recommendations Experience refers to paid
and unpaid experience, including volunteer work done through
National Service programs (e.g., Peace Corps, AmeriCorps) and other
organizations (e.g., professional, philanthropic, religious,
spiritual, community, student, social). Volunteer work helps build
critical competencies, knowledge, and skills and can provide
valuable training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience.
Keywords: Defense Logistics Agency, Bowie , Supv IT Specialist (OPERATING SYSTEMS/CUSTOMER SUPPORT), IT / Software / Systems , Fort Belvoir, Maryland
