Systems Admin Group Lead
Company: Nesco Resource
Location: Ashburn
Posted on: July 1, 2025
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Job Description:
Nesco Data Center & Infrastructure is seeking a Systems Admin
who can grow in to an IT Service Delivery Team Leader in the
Greater Ashburn VA area for a MSP. The SOC Technician III – Sr.
Systems Administrator serves as the highest level of support within
the technical support team. Technical issues that cannot be
resolved by tier 1 and tier 2 are escalated to this position. This
role requires advanced expertise in troubleshooting difficult
networking, system and end user issues. Role and Responsibilities
Resolve complex technical issues directly with customers submitted
by phone, email, and onsite Act as the primary escalation point
from tier 1 and tier 2 support technicians Provide training as
needed to the tier 1 and tier 2 support teams Advanced
troubleshooting for server network issues not limited to Cisco,
Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware
(routing, switching) Advanced knowledge and troubleshooting of
Microsoft products including Windows Server, Azure, Cloud
Computing, desktop operating systems, and hardware Advanced
experience with the management of Citrix Environments including
XenApp, XenDesktop and Netscaler products. Advanced experience with
setting up, management of, and troubleshooting Active Directory
environments Virtualization design, implementation, and support
(VMware, Hyper-V, Xen) Familiarity with various storage appliances
and technologies used in enterprise installations (iSCSI, RAID,
SAN, NAS) Expertise in Office 365/Azure administration and
migrations Knowledge of SaaS based products, and management of
customer licenses Maintain and update documentation along with
creation of technical procedures Device firmware and OS
patching/upgrades as required Able to be assigned projects, and
adhere to schedules for on time completion skills and
certifications 5-10 years technical experience troubleshooting
complex network, system, and end user support issues Excellent
communication skills both written and verbal Resourceful and able
to take initiative in a dynamic environment Currently hold or be
willing and able to obtain the following certifications within
designated timeframe after onboarding: ITIL Foundation CompTIA A
CompTIA Net CompTIA Security CCNA MCSE SECURITY, PROCESS, AND
COMMITMENT REQUIREMENTS Protect all PII information as Confidential
and do not distribute. Adhere to Security guidelines within
Security Program Onboarding Videos. Follow the Privacy Policy &
Acceptable Use Policy located on the Website. Adhere to the
Policies provided in the Handbook. Acknowledge and Agree to strive
to strengthen 24/7/365 uptime commitment, processes, and security
practices to the best of your abilities. Nesco Resource offers a
comprehensive benefits package for our associates, which includes a
MEC (Minimum Essential Coverage) plan that encompasses Medical,
Vision, Dental, 401K, and EAP (Employee Assistance Program)
services. Nesco Resource provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws. com171 LI-KB1
Keywords: Nesco Resource, Bowie , Systems Admin Group Lead, IT / Software / Systems , Ashburn, Maryland
