Onsite Senior Analyst
Company: Nesco Resource
Location: Wilmington
Posted on: July 1, 2025
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Job Description:
Job Summary: - Engage with customers via phone, email, chat, and
in person to answer questions, resolve problems, and ensure a
seamless customer experience. - Provides end user support for
installation of manufacturing applications. - Capable of
manufacturing system integration, including design, build and
implementation of manufacturing IT infrastructure.
-Installation/configuration, support, and maintenance of standard
specialized and customized applications found in both the
Businesses and functions. - Installation/configuration, support and
maintenance of standard, specialized, customized computers and
workstations performing specialized tasks within the Businesses and
Functions. - Support and maintenance tasks of network
telecommunication equipment, including network routers, switches,
wireless access points, VoIP telephones. - Work with vendors
involving business specific applications to manage and implement
within the environment. - Coordinate the resolution of end user
problems, providing the appropriate level of support and escalating
issues as needed. Define and document support processes. -
Communicate with stakeholders so that expectations of problem
resolution as set early and often. Participate in collaborative
work and service restoration teams as needed to ensure standards
are being followed and that service is restored quickly and
correctly. - Perform root cause analysis to prevent repeat issues.
Drive continuous improvement by recommending procedures and
controls for problem prevention and providing feedback to the
Solutions Delivery Team. - Understands key components of network,
servers, PCs and other devices and can integrate systems to create
business solutions. End User Device support: End user support and
customer service experience Experience with Windows 7, Windows 10
deployment and troubleshooting Printers, Scanners, Label Printers
Office 2016, Office 365, SharePoint Manage requests and incidents
in a service desk portal Network Administration: Familiar with
wired and wireless network architecture, troubleshoot LAN, maintain
switch cabling, IP phone troubleshooting Applications: Experience
with Server and desktop integrated applications Qualifications:
Associate's or bachelor's degree in Information Technology,
Computer Science, or related field or comparable experience.
Minimum of three (3) years of IT Support experience Well versed
with computer hardware and accessories Well versed with Microsoft
operating systems. Windows 7 & Windows 10. Well versed with
Microsoft Office software - Office 2010, 2013 Office 365.
Familiarity with Audio/Video conferencing through Microsoft TEAMS
Effective communication skills, both oral and written. Ability to
quickly adapt and learn applications in use in the environment.
Ability to perform high-level troubleshooting and problem solving.
Ability to effectively document resolutions. Able to interact with
executive level end users. Basic understanding of network
installation and support Ability to multi-task and work
collaboratively Desirable Experience/Attributes: Previous
experience working with /Dow Information Technology organizations
Familiar with ServiceNow Works well and collaboratively with others
Familiarity with supporting Mobile Devices (iPhone, iPad, Android,
tables, etc.) Basic understanding of Printers (local and Network)
as well a printing method (Server & DirectIP Printing) Nesco
Resource offers a comprehensive benefits package for our
associates, which includes a MEC (Minimum Essential Coverage) plan
that encompasses Medical, Vision, Dental, 401K, and EAP (Employee
Assistance Program) services. Nesco Resource provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.
Keywords: Nesco Resource, Bowie , Onsite Senior Analyst, IT / Software / Systems , Wilmington, Maryland
