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Systems Administrator - Managed Service Provider

Company: PEAKE Technology Partners, LLC
Location: Bowie
Posted on: March 13, 2023

Job Description:

PEAKE is a Maryland-based managed IT service provider. We serve the healthcare industry, along with a few other businesses in the Baltimore and Washington, DC metro areas. We are a quickly-growing and highly motivated team. We are committed to making sure that our customers' IT infrastructures are designed and managed to keep their organization operating reliably now and in the future. PEAKE maintains close partnerships with our customer base--we make sure to have a good working relationship with all of the people we engage with on a daily basis. It is a fun and upbeat place to work while building skills in complex IT environments.Role:The main roles of Tier 3 / Systems Administrators are (1) to serve PEAKE's clients by completing projects and (2) to resolve escalated technical support tickets. Time is split between these two functions. Members of Tier 3 / Systems Administrator team are essential to the improvement of PEAKE's clients' IT environments.Skills:

  • Deep knowledge of Microsoft networks including the administration and management of Windows Server technologies including Active Directory, DNS, and Group Policy.
    • Ability to design, configure, troubleshoot, and maintain firewalls, switches, and other network appliances.
      • Proficiency with Linux systems such as Ubuntu server. Candidates should be comfortable working at the Linux command line.
        • Knowledge of virtualization platforms such as VMware vSphere and Microsoft Hyper-V.
          • Experience managing enterprise IT hardware: Intel server architecture, RAID, uninterruptible power systems, etc.
            • Ability to administer email services including Google Workspace and Microsoft 365.
              • Customer service skills including verbal and written communication.
                • Self-motivated and demonstrated ability to learn rapidly.
                  • Strong work ethic and a passion for delivering quality solutions.Duties and Responsibilities:
                    • Serve as point of escalation for support tiers 1 and 2 on client trouble tickets.
                      • Visit client sites as needed for system installation/maintenance/troubleshooting.
                        • Provide excellent customer service by communicating effectively and resolving issues quickly.
                          • Listen to customer requirements to design, configure, and support new systems.
                            • Provide coaching to tiers 1 and 2.
                              • Automate repetitive tasks using scripts or leveraging our RMM suite.
                                • Serve in on-call rotation for resolving client emergencies. Non-emergency after-hours client requests are addressed by the tier 1 and 2 teams.
                                • Occasionally travel to other states for project work.Experience:
                                  • At least 4 years of IT experience.
                                    • Bachelor's degree or equivalent work experience.Preferred:
                                      • Experience in a fast-paced consulting or MSP environment.
                                        • Familiarity with managing VOIP phone systems.
                                          • Familiarity with ConnectWise, Meraki and Ubiquiti, Barracuda, Duo, Datto.
                                            • Familiarity with the healthcare industry and healthcare compliance requirements.Job Type: Full-timeSalary:$80,000.00 - $100,000.00 per yearBenefits:
                                              • 401(k)
                                              • 401(k) matching
                                              • Dental insurance
                                              • Flexible schedule
                                              • Health insurance
                                              • Health savings account
                                              • Paid time off
                                              • Parental leave
                                              • Professional development assistance
                                              • Referral program
                                              • Relocation assistance
                                              • Tuition reimbursement
                                              • Vision insuranceSchedule:
                                                • 8 hour shift
                                                • Monday to FridayEducation:
                                                  • Bachelor's (Preferred)Experience:
                                                    • IT: 4 years (Required)
                                                    • IT project management: 2 years (Required)Powered by JazzHR

Keywords: PEAKE Technology Partners, LLC, Bowie , Systems Administrator - Managed Service Provider, IT / Software / Systems , Bowie, Maryland

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