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Global HR Solution Center Associate

Company: FTI Consulting, Inc.
Location: Bowie
Posted on: June 21, 2022

Job Description:

Primary Duties:

The GHRSC Associate (I/II) is responsible for supporting the daily operational aspects of the programs, policies, and processes of FTI's key HR transactions including new hires, terminations, employment status/job data changes, benefits processes, and the data integrity of the HR systems.

  • Provide first-level support to employees, HR Business Partners and managers on daily inquiries and transactional requests leveraging ServiceNow (case management tool)
  • Support employee lifecycle transactional processing from hire through retire for global employee base
  • Provide end-to-end onboarding and offboarding support
  • Responsible for system support and troubleshooting, including automated onboarding system, leave management tool, time recording system, performance appraisal system, eLearning management system
  • Provide support for other HR programs/processes including but not limited to Contractors, Benefits, Supplemental Payment, Leave of Absence, Immigration/Visa, Employee Verification, Background checks, Probation, Invoice processing, Vendors
  • Create documentation for job data changes, maintain Human Resource Information System records. Maintain HR records in document management system, ensuring data integrity and confidentiality
  • Deliver regular and ad-hoc reporting across all HR systems as requested by the business
  • Provide analytical support for compliance auditing efforts
  • Maintain compliance with company policies, as well as local regulations concerning employment
  • Responsible for documenting process changes, as well as creating and maintaining Knowledge Articles for global processes
  • Contribute to and maintains HR information knowledge base, to include FAQs, quick reference guides, knowledge articles and operations manuals
  • Co-lead small to medium HR projects and oversees related change management
  • Provide support to recurring ad hoc processes and projects

    The GHRSC Associate II is responsible for additional duties:

    • Act as Team Lead or escalation point for Associate I team
    • Act as primary point of questions for Associate I team
    • Subject matter expert in one or more areas of HR (e.g. compensation, HR analytics)
    • Responsible for training Associate I team
    • Responsible for scheduling and training coordination
    • Lead team meetings
    • Oversee global new hire process
    • Liaise with other core operations teams to coordinate HR processes

      Basic Qualifications:
      • Minimum of a Bachelor's degree from a four-year College or University
      • At least 2-3 years of experience working in a professional office setting preferably with exposure to HR processes
      • Demonstrated ability in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
      • Experience across multiple HR functions including HR operations, benefits, compensation, talent development and recruiting a plus
      • Excellent written and verbal communication skills
      • Superior time management and organizational skills
      • Strong attention to detail and accuracy
      • Demonstrates team player skills
      • Travel required to FTI office(s).
      • COVID Vaccine required*

        • Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to
          Preferred Skills:
          • Experience with CRM Software (e.g. ServiceNow), HCM Software (e.g. PeopleSoft), SAP, Learning Management System (e.g. SABA), Onboarding platforms (e.g. SuccessFactors Onboarding), Performance Management system (e.g. Career Navigator), Leave Management system (e.g. TeamSeer) is a plus
          • Experience troubleshooting across multiple platforms/systems - demonstrated technical ability
          • Continuous improvement mindset and a passion for measuring results through data and metrics a must
          • Ability to multitask in a highly dynamic environment and manage own work to meet deadlines
          • Demonstrates flexibility and adaptability according to the changing needs and priorities of the organization
          • Ability to handle multiple ranges of tasks, projects and deliverables with wide latitude for independent judgment and initiative
          • Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.)

            The GHRSC Associate II needs to meet additional competency requirements:
            • Proven ability to deliver exceptional quality work and exceed client expectations
            • Proven ability to build positive relationships and trust with stakeholders
            • Committed to continuous learning through on-the-job learning, certifications and/ or training programs
            • Proactive involvement in department projects and initiatives
              Our Benefits

              Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

              • Competitive salary and bonus plans
              • Generous paid holidays, time off and parental leave
              • Full package of benefits plans
              • Company matched 401K
              • Annual paid volunteer hours
              • Corporate matching for charitable donations
              • Potential for flexible working arrangements
              • Free snacks and drinks
              • Upscale offices close to public transportation
              • Pet insurance

                About FTI Consulting

                What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

                FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

                FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.


Keywords: FTI Consulting, Inc., Bowie , Global HR Solution Center Associate, Human Resources , Bowie, Maryland

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