Event Operations Manager
Company: Marriott Hotels Resorts
Location: Chantilly
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Directs and motivates team while
personally assisting in providing high quality service based on
requirements and standards. Monitors and controls financial and
administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having
ownership in the success of the event. Identifies training
opportunities and plans a strategy to accomplish goals. CANDIDATE
PROFILE Education and Experience • High school diploma or GED; 2
years’ experience in the event management, food and beverage, or
related professional area. CORE WORK ACTIVITIES Managing Banquet
Operations • Projects supply needs for the department, (e.g.,
tables, and chairs, banquet tables, meeting sets, props). • Applies
knowledge of all laws, as they relate to an event. • Understands
the impact of Banquet operations on the overall success of an event
and manages activities to maximize customer satisfaction. • Adheres
to and reinforces all standards, policies, and procedures. •
Maintains established sanitation levels. • Manages departmental
inventories and maintains equipment. • Schedules Event Services
staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to
retain business and increase growth. Participating in and Leading
Banquet Teams • Sets goals and delegates tasks to improve
departmental performance. • Conducts monthly department meetings
with the Banquet team. • Applies and continually broadens knowledge
of food and wine pairings and cutting edge cuisine with emphasis on
current event trends. • Acts as a liaison to the kitchen staff. •
Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service • Sets a
positive example for guest relations. • Interacts with guests to
obtain feedback on product quality and service levels. • Responds
to and handles guest problems and complaints. • Empowers employees
to provide excellent customer service. • Verifies employees
understand expectations and parameters. • Strives to improve
service performance. • Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement. •
Reviews comment cards and guest satisfaction results with
employees. Conducting Human Resources Activities • Communicates and
executes departmental and property emergency procedures and
verifies staff are trained in safety procedures. • Observes service
behaviors of employees and provides feedback to individuals. •
Monitors progress and leads discussion with staff each period. •
Participates in the development and implementation of corrective
action plans. • Reviews quarterly Meeting Planner Survey results
and participates in the development and implementation of
corrective action to address service challenges; focuses on
continuous improvement of guest satisfaction. • Attends and
participates in all pertinent meetings. At Marriott International,
we are dedicated to being an equal opportunity employer, welcoming
all and providing access to opportunity. We actively foster an
environment where the unique backgrounds of our associates are
valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are
committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Keywords: Marriott Hotels Resorts, Bowie , Event Operations Manager, Hospitality & Tourism , Chantilly, Maryland
