Front Desk Agent
Company: Washington Dulles Marriott Suites
Location: Herndon
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Pay: $17.00 per hour Job Type:
Full-time Pay: $17.00/hour Schedule: Varied Process all guest
check-ins by confirming reservations, assigning room, and issuing
and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Process all check-outs
including resolving any late and disputed charges. Answer, record,
and process all guest calls, messages, requests, questions, or
concerns. Coordinate with Housekeeping to track readiness of rooms
for check-in. Communicate parking procedures to guests/visitors and
dispatch bell staff or valet staff as needed. Supply guests with
directions and information regarding property and local areas of
interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer
system. Cash guests' personal checks and traveler's checks. Count
bank at the beginning and end of shift. Balance and drop receipts
according to accounting specifications. Follow all company safety
and security policies and procedures, report accidents, injuries,
and unsafe work conditions to manager. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. Benefits: Employee assistance program
Employee discount Medical, Vision, and Dental Insurance options
Holiday pay Free employee meal per shift Free parking Referral
program Work Location: In person Powered by ExactHire:190718
Keywords: Washington Dulles Marriott Suites, Bowie , Front Desk Agent, Hospitality & Tourism , Herndon, Maryland
