Branch Customer Service Associate - Maryland
Company: NASA Federal Credit Union
Location: Bowie
Posted on: July 30, 2022
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Job Description:
Overview:Employees are required to be fully vaccinated unless
legally entitled to an accommodation for a disability (including
medical conditions) or a sincerely held religious belief, practice,
or observance.Responsibilities:As a Branch Member Service
Associate, you will deliver exceptional customer service in our
branches while successfully promoting and selling NASA FCU products
and services. You must possess proven customer service skills;
strong verbal communication; and above all, a desire to help
others. The Branch Member Service Associate position is a tiered
position with a solid compensation package and formal training
modules - YOU control your career advancement as you learn and
execute new skills.Job Duties and Responsibilities:Empathizes with
members and provides solutions to make it easy for members to
acquire and effectively use NASA FCU products and
services.Identifies member needs to provide solutions on products
that meet the member's needs and facilitate the member's financial
security.Responds to member inquiries regarding the operation of
accounts, interest rates on savings and loan products, account
discrepancies, credit, debit and ATM cards and loan
applications.Processes a variety of financial transactions on
member accounts including deposits, withdrawals, funds transfers
loan payments, check orders, share certificates, ACH/payroll/direct
deposit, dire transfers, and stop payment set up and
changes.Handles complex member situations such as deceased member,
guardianships, and representative payee accounts.Handles consumer
loan application processing, document collection, and
disbursements.Advises members regarding available insurance
protection (life, disability, gap, etc.).All MSAs may be
temporarily assigned to other branches or departments (Call Center)
to meet the business needs of the Credit Union.All MSAs may be
assigned duties to support other areas in the Credit Union.All MSAs
are expected to support the Call Center queues (phone and
email).Qualifications:Education and/or ExperienceMSA I - High
school diploma or general education degree (GED). A minimum of one
year of customer service experience or Bank/Credit Union/financial
Call Center knowledge/experience with financial products. Cash
handling experience required.MSA II - High school diploma or
general education degree (GED). Bank/Credit Union experience with
at least 6-months of opening Personal Accounts such as savings,
checking, CDs, Money Market. Experience with Specialty Accounts
such as Trusts, Power of Attorney, Custodial Accounts, Guardianship
Accounts, Estate, and Foreign Accounts. Experience with
sales/cross-selling.MSA III - High school diploma or general
education degree (GED). Bank/Credit Union experience with Broad and
Advanced financial products such as Life and Disability Insurance,
Gap Insurance. Advanced Accounts experience required such as HSA,
IRA, and Business accounts, Loan Processing, counseling
experience.. Advanced sales/cross-selling experience.We offer a
generous benefit package:Competitive compensation: $21.00 -
$27.50/Hourly based on level (see Job Requirements Section for
levels)401(k) match to 6% of earnings - immediate enrollment and
100% vestingChoice of two health plansDentalVisionLife Insurance -
no costLong-term Disability Insurance - no costEmployee Assistance
Program - no costPaid vacation - 2 weeks first yearPaid sick time11
Paid holidaysProfit Sharing eligiblePet InsuranceIdentity
ProtectionWork ScheduleAll MSAs are scheduled to work a minimum of
two Saturdays per month including MSAs assigned to branches without
Saturday hours. The typical work week is approximately 40 hours.
MSAs must be available between the hours of 7:00 am and 6:30 pm.
Specific shifts will be scheduled based on branch location
operating hours.
Keywords: NASA Federal Credit Union, Bowie , Branch Customer Service Associate - Maryland, Hospitality & Tourism , Bowie, Maryland
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