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Shift Manager

Company: Charleys Philly Steaks Bowie, MD
Location: Bowie
Posted on: January 16, 2022

Job Description:

Company Introduction:
In 1986, Charleys redefined the Philly Cheesesteak. Today, more than 600 locations in 45 states and 20 countries serve up the #1 Cheesesteak in the World. Made with fresh, quality ingredients grilled-to-order the Charleys way. Also known for its gourmet fries smothered in deliciousness and refreshing natural lemonades, the restaurant franchise is quickly expanding to serve the world's favorite Cheesesteaks across the globe.
Overview:
We are searching for upbeat, hardworking Team Leaders to ensure exceptional customer service and consistent operations of the restaurant.
What we offer:

  • Semi-annual reviews, with opportunity for wage increase
  • Advancement opportunities
  • Discounted meals during shifts
  • Good service industry hours (no late nights)
  • Opportunities to give back to the community
    What we're looking for:
    • Excellent customer service to ALL guests
    • Team players - we all depend on each other for success
    • Enthusiasm and a positive attitude toward all assignments
    • Willingness to grow as a leader!
      Responsibilities and Duties:
      • Accountable for all daily operations of the food service operation
      • Train and develop all food service personnel
      • Provide the best customer experience to every customer
      • Greet every guest with a smile and a sincere \Hello\
      • Demonstrate leadership and promote teamwork
      • Motivate staff to continually improve performance
      • Effectively address employee relations issues
      • Ensure inventory levels are properly maintained in order to increase sales volume and control inventory
      • Manage the cleaning and maintenance of food service equipment and related CPU/register equipment for efficient operation.
      • Operate all assigned equipment safely and efficiently
      • Be directly responsible for all fund reconciliation and inventory audits
      • Prepare or supervise preparation of all required paperwork
      • Maintain safety and security of the restaurant and document any accidents or incidents that occur
      • Ensure compliance with all local, state and federal laws within the scope of the food service operation
      • Manage the maintenance of the environment inside and around the perimeter of the restaurant
      • Ensure that all personnel know and follow all company policies and procedures
        Requirements and Qualifications:
        • 2 - 3 years of food service shift leader or assistant manager experience
        • Ability to effectively perform in a fast-paced work environment
        • Must be able to work a flexible shift, including nights, weekends and holidays in order to provide management coverage when the Store Manager is not present
        • Must have great customer service skills and have work references
        • Strong leadership and interpersonal skills
        • Ability to communicate effectively with all levels of the organization
        • Ability to bend down, stoop low, and stand for at least 8 hours
        • Ability to properly lift, pull, and/or push up to 30 lbs
        • MS Outlook, Word and Excel skills
          If you love making hungry people happy and thrive in a busy, team-oriented atmosphere, you should work at Charley's. You'll get competitive wages, flexible scheduling, and a bunch of other cool benefits. Did we mention that you get to work with Charley's delicious, mouth-watering food? 'Nuff said. Your application is waiting for you.

Keywords: Charleys Philly Steaks Bowie, MD, Bowie , Shift Manager, Hospitality & Tourism , Bowie, Maryland

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