Business & Operations Manager - Auxiliary Services - Georgetown University

Company: Georgetown University
Location: Washington
Posted on: April 24, 2024

Job Description:

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Business & Operations Manager - Auxiliary Services - Georgetown University

Job Overview

The Business & Operations Manager assists with general administration and operations for the entire department. In addition, this person acts as a liaison between Auxiliary Business Services and Real Estate, the

Georgetown community, and business partners on and off Georgetown's campuses.

They also serve as the GOCard Office Coordinator, overseeing the University's one card program, and working with the GOCard Team and the dining provider to support students and the GU community with transactions related to their GOCard accounts.

Administration

• Develops a calendar of important contract dates and deadlines and creates alerts in the internal contract management system and team calendars
• Schedules departmental meetings and writes appropriate correspondence
• Assists with presentations and reports
• Organizes department files, Google docs, Google calendar and Box folders
• Manages the internal contract management system and inputs all contracts for approval and signature
• Regularly works with Contract Administrators to review contracts and ensure that terms and conditions are being met by GU and by the vendors
• Maintains accurate asset inventory for all areas Operations and Customer Experience
  • Visits and walks through operations as needed to interact with customers and assess the overall success of the operation
  • Supports mail services and managed print operations
  • Supports real estate operations, including requesting, collecting, and returning keys for team as needed; and drafting notices as various issues arise
  • Supports the department as the liaison for meetings and issues related to campus-wide activities GOCard Coordination
    • Manages student meal plans to include adjustments as necessary on students' accounts via Star Rez, Transact and Banner systems
    • Oversees the GOCard email account
    • Processes GOCard deposit/return requests, as necessary
    • Collects, schedules and prepares regular deposits received from the GOCard VTS machines.
    • Works with UIS GOCard office and StarRez team to reconcile meal plans each semester
    • Works with Conference groups, Athletics, and other departments to administer summer meal plans
    • Serves as the liaison between GU and the Aramark Meal Plan Coordinator Marketing and Communications
      • Executes the marketing strategy with each vendor on campus and ensures that messaging is cohesive and within Communications guidelines and visual identity standards
      • Manages and coordinates special events with corporate sponsors and the GU community
      • Oversees the Auxiliary Business Services and Real Estate websites and social media platforms
      • Coordinates articles and media coverage for trade publications, alumni magazine, DC papers and local publications with vendors and the Communications office
      • Assumes key role in NSO, Move-In, Graduation, Weeks of Welcome and other events
      • Manages distribution of in-kind donations to student groups, as well as tabling and food truck requests Work Interactions
        
        The Business & Operations Manager has daily interactions with the contracts and finance departments, accounts payable, revenue and receivables, procurement, Georgetown Event Management Services (GEMS), Athletics and other departments.
        
        As well, they interact with students, faculty, staff, and vendors; as well with prospective students, parents, alumni, and general campus visitors.
        
        Work Mode Designation
        
        This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
        
        Requirements and Qualifications
        • Bachelor's degree in business, hospitality management or related field
        • At least 3 years of administrative, business, real estate or hospitality experience
        • Excellent organizational and leadership skills
        • Ability to communicate creatively and effectively, both orally and in writing
        • Ability to gather, analyze and interpret external and internal data and write reports
        • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
        • Ability to develop and maintain recordkeeping systems and procedures
        • Knowledge of websites, marketing and social media strategies
        • Ability to work as part of a team, as well as to prioritize and exercise flexibility as priorities shift
        • Ability to make smart decisions quickly, to work under stress in a variety of situations, and to remain calm and professional at all times
        • Proficiency with Microsoft Office, Google Suite and social media platforms
        • Availability and willingness to work evening and/or weekend hours during peak business periods Preferred Qualifications
          • Experience working for an educational institution
          • Experience working with Workday, Transact and StarRez systems
            
            Current Georgetown Employees:
            
            If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
            
            Submission Guidelines:
            
            Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
            
            Need Assistance:
            
            If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
            
            Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
            
            EEO Statement:
            
            Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
            
            Benefits:
            
            Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

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