Relationship Manager I - Business Banking
Company: PNC Financial Services Group, Inc.
Location: Bowie
Posted on: January 19, 2023
Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Relationship Manager I - Business Banker within PNC's Business
Banking organization, you will be based in Bowie/Maryland. PNC
Business Bankers provide cash flow solutions to businesses with
annual sales from $1 million to $5 million. As a trusted advisor
within a fast-paced, dynamic environment you will leverage your
business acumen to facilitate cash flow conversations with clients
and prospects. Additionally, you will manage the on-going sales
cycle to optimize the cash flow of our business customers so they
can achieve their goals. PNC's targeted small business segments are
Retail, Agricultural, Healthcare, Manufacturing, Professional
Services, Wholesale and Women in Business. As a Relationship
Manager in Business Banking you will develop and cultivate Center
of Influence (COI) relationships to meet and exceed sales goals and
business objectives. You will work with internal services partners
to on-board and expand the business portfolio.Job Description
- Handles relationship management activities with new and/or
existing clients in a book of business to grow sales, revenue and
market share with relevant sales goals. Typically works with
clients with basic levels of risk and complexity of needs.
Generally works with higher degree of supervision.
- With direction, acquires and/or expands and retains client
relationships to generate revenue and deepen share of wallet.
Handles the origination, financial analysis, negotiation and
documentation of credit and non-credit products and services.
- Manages risk/return and drives quality for new and/or existing
clients. Actively identifies and mitigates different types of risk,
such as regulatory, reputational, operational and credit
risks.
- Focuses on client opportunities by providing ideas and insights
based on an understanding of the client's needs and their financial
well-being. Focuses on increasing client engagement and
loyalty.
- Builds an effective network of internal and external
relationships, such as community and industry relationships, to
actively acquire new clients and/or expand existing clients and
enhance the client experience. Focuses on bringing entire bank to
the client by presenting the full range of PNC's products and
services. Leverages reporting and sales tools to proactively
identify and successfully convert sales opportunities.
- As defined with the business, demonstrates ability to analyze,
evaluate and mitigate credit risk by utilizing knowledge of credit
fundamentals and internal credit policies.PNC Employees take pride
in our reputation and to continue building upon that we expect our
employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.CompetenciesBusiness Acumen - Knowledge, insight, and
understanding of business concepts, tools, and processes that are
needed for making sound decisions in the context of the company's
business; ability to apply this knowledge appropriately to diverse
situations.Client Relationship Management - Knowledge and ability
to determine and satisfy client needs and maintain a partnering
relationship during engagements; includes influencing,
communicating, presenting, facilitating, managing and developing
others.Customer Experience Management. - Implements the strategies
and techniques used to ensure that customers have a positive
experience with the organization and its products and services at
every touch point.Decision Making and Critical Thinking -
Understanding of the issues related to the decision-making process;
ability to analyze situations fully and accurately, and reach
productive decisions.Effective Communications - Understanding of
effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Prospecting. - Knowledge of prospecting
principles, processes and skills; ability to identify and engage
potential customers in the market. Build relationships and create
opportunities. Plan, strategize and target the right industries.
Create value propositions with impact.Selling. - Applies knowledge
of banking products and services to meet customer needs and enable
them to achieve their financial goals. Identifies prospecting
approaches to identify potential customers and create opportunities
to sell financial solutions and ideas to customers.Tech Savvy -
Advise, educate and engage clients on a variety of technological
tools and resources allowing them to explore solutions to achieve
their goals and financial well being.Work ExperienceRoles at this
level typically require a university / college degree, with 3+
years of relevant / direct industry experience. Certifications are
often desired. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered.EducationBachelorsAdditional Job DescriptionBenefitsPNC
offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit > New to PNC.Disability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. -The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California Residents Refer to the to gain understanding of
how PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Inc., Bowie , Relationship Manager I - Business Banking, Executive , Bowie, Maryland
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