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Manager of IT Adoption and Training

Company: FTI Consulting, Inc.
Location: Bowie
Posted on: May 15, 2022

Job Description:

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Manager of IT Adoption and Training works to manage the firm-wide adoption and training program for IT services and enterprise technology. This individual will support initiatives and adoption program development through a global communications, digital adoption, and system implementation plan. This position supports the Information Technology Group (ITG) and Director of IT Adoption and Training by managing firm-wide adoption of deployed system improvements and platforms through developing and implementing enterprise-wide training, employee engagement initiatives and strategic communications efforts. This position supports the larger group-wide, go-to-market strategy for the Information Technology Group on a global, firmwide bases.

What You'll Do

Organizational Change Management activities include, but are not limited to:

  • Ongoing collateral content design, review, management, and updates for major Enterprise Technology Systems
  • Host and manage content for New Hire and Intern Training for Enterprise Technology Systems and Onboarding Technology Training Orientation
  • Content management and updates for SharePoint intranet site performing period audits refreshing materials and information as needed
  • Engage end users and promote best practices for enterprise technology systems through improvements and updates to the digital adoption platform WalkMe.
  • Write, create & deploy related emails through the Knak email template system and Eloqua email distribution system.
  • Support ITG and corporate special projects including collateral design & production, communications, and project management.

    The position is expected to plan and engage in project management and end-user activities to ensure a methodical and seamless deployment of technology while promoting system and process adoption. Typical responsibilities include:

    • Manages IT communications creation, production, scheduling and distribution through a centralized process, maintaining consistency in messaging and overall department representation to the firm.
    • Writes persuasive and informative technology messaging that resonates with non-ITG departments and global employees.
    • Designs emails using Knak email template system to create and review IT related communications for both IT Adoption and Training and broader ITG department.
    • Builds and reports on internal email campaigns created in the Eloqua email distribution system
    • Maintains communications distribution lists ensuring accurate target audience is reached as appropriate
    • Creates and executes training plans bridging the technology-to-employee terminology gap, to ensure appropriate stakeholder awareness.
    • Leverages expert level knowledge of global systems to develop and maintain Enterprise Technology training materials managing updates based on system improvements and periodic releases
    • Creates end-user and system administration documentation, user guides, training materials & videos, presentations, SharePoint sites and similar media.
    • Directs and implements IT system adoption training activities and related classes working with Talent Development for global deployment.
    • Audit Knowledge Base Articles in Knowledge Now internal portals working with Human Resources, Talent Development and ITG ensuring current and accurate system information is presented.
    • Maintains and create digital adoption platform (DAP), WalkMe, content highlighting and reinforcing user best practices
    • Manages and creates WalkMe user engagement reports against established KPIs on a regular basis
    • Regularly audits WalkMe content for breaks and system content inaccuracies due to development and ongoing platform releases
    • Works with global ITG professionals establishing and maintaining Enterprise Technology Systems adoption and training continuity

      How You'll Grow

      ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.

      Basic Qualifications
      • 4 Year Degree Required
      • Project Management Professional (PMP) Certification Preferred
      • A minimum of 5 years of experience in successfully managing IT training and communications in a corporate environment
      • A minimum of 2 years of experience in working on global, high impact projects
      • International Travel is required
      • Travel required to FTI office(s).
      • COVID Vaccine required*

        • Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to
          Preferred Skills
          • Proven experience working with corporate program leaders
          • Excellent communication (written & verbal), planning, organization, and managerial skills
            • Demonstrable Project Management Experience
            • Technical competencies - Strong understanding of technology and terminology enabling effective communication on technical projects.
            • Flexibility to work in a fast-paced, multi-task environment
            • Ability to work under tight deadlines and stressful situations
            • Ability to handle and balance multiple critical tasks at the same time
            • Strong and persuasive people skills
            • Demonstrated ability in using MS Office Suite with strong analytical skills
            • Experienced in driving execution on a global basis
            • Support other IT staff with open and unresolved issues
            • Willingness to adapt and work with direction, coaching and supervision
              • Physical effort from time to time, which may include moving equipment, light furniture, carrying packages, etc.

                Level Requirements
                • Ability to independently create, execute, track and measure global projects
                • Ability to manage the work efforts of others, create and develop work plans, and deliver effective solutions
                • Ability to create, manage and report on budgets and budget-actual progress.
                • Ability to, using templates, develop technical solutions, document the solution, and plan/execute the solution
                • Ability to successfully run and manage a portfolio of projects simultaneously.
                • Ability to coordinate resources across multiple projects and deliverables.
                • Ability to build and deploy communication strategiesOur Benefits

                  Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

                  • Competitive salary and bonus plans
                  • Generous paid holidays, time off and parental leave
                  • Full package of benefits plans
                  • Company matched 401K
                  • Annual paid volunteer hours
                  • Corporate matching for charitable donations
                  • Potential for flexible working arrangements
                  • Free snacks and drinks
                  • Upscale offices close to public transportation
                  • Pet insurance

                    About FTI Consulting

                    What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

                    FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

                    FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.


Keywords: FTI Consulting, Inc., Bowie , Manager of IT Adoption and Training, Executive , Bowie, Maryland

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