Senior Solutions Engineer
Company: Inovalon, Inc.
Location: Bowie
Posted on: March 17, 2023
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Job Description:
Inovalon was founded in 1998 on the belief that technology, and
data specifically, would empower the transformation of the entire
healthcare ecosystem for the better, improving both outcomes and
economics. At Inovalon, we believe that when our customers are
successful in their missions, healthcare improves. Therefore, we
focus on empowering them with data-driven solutions. And the
momentum is building.
Together, as ONE Inovalon, we are a united force delivering
solutions that address healthcare's greatest needs. Through our
mission-based culture of inclusion and innovation, our organization
brings value not just to our customers, but to the millions of
patients and members they serve.Overview: The Senior Solution
Engineer is responsible pre-sales activities to provide industry
expertise technical support and present technical solutions to the
sales and business solution teams that result in retaining and
increasing revenue and clients. The incumbent in this role
interacts with clients to execute the technical aspects of the
sales strategy by developing and building technical
relationships.
The Senior Solution Engineer will work with Business Solutions and
Sales teams focused on products and quality measures (i.e. Risk
Score Accuracy, Quality Measurement & Improvement, EHR, Pharma,
Provider Score and or HEDIS) for value added response to the
clients. This role will also provide with RFIs/RFPs technical
responses and partnership with Business Solutions and Sales teams
to strategize sales approaches and ensure attainment of sales
quotas.
Duties and Responsibilities:
Leads and participate in client meetings in person, web or
phone;
Prepares complex level technical proposals and presentations;
Provides broad scope responses to products and industry
questions;
Demonstrates advanced business solution selling abilities and
effective, pro-active client communications.
Interacts with all levels of client's management team;
Understands the clients and offer business solutions in order to
clarify the strategic fit of the product into their
environment;
Analyzes client's business needs and develops intermediate range
strategies based on product knowledge and knowledge of client's
current business and on how Inovalon can competitively meet client
needs and independently completes difficult custom designs;
Advises clients and sales on technical aspects of company products
including fit to client's needs, features, availability, etc. and
serves as mentor, team lead, and technical advisor to colleagues by
providing first level escalation, direction, and assistance;
Acts as a client advocate as necessary for pre-sales activities and
minimal post-sales activities;
Provides process improvement training to internal partners and
engage in internal feedback loop to product and sales leadership
teams on client experience, product features/functionality, and
service implementation management;
Collaborate with Business Solutions team and partners to develop
technical capabilities and competencies in the successful revenue
gain;
Actively involved in industry organizations/forums and maintains
knowledge of complex aspects of products and systems and may
present virtually and or at client site;
Evaluate client needs and requirements and illustrate how company
solutions provide value and support to the client's
organization;
Responsible for answering product functionality, integration, and
usage, and pre-sales support concerns;
Provide technical consultation and knowledge transfer with sales
team including Business Solutions, Sales Representatives, etc.;
Maintain compliance with Inovalon's policies, procedures and
mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined
within Inovalon's Operating Policies and Procedures in all ways and
at all times with respect to any aspect of the data handled or
services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably
provided by Inovalon for the purpose of achieving operational and
financial success of the Employer.
Job Requirements:
Minimum 5 years of progressive of experience with sales
engineering, Healthcare Products and or Risk Adjustment, Quality
Measures, EHR, Pharma, Provider, Scriptmed, etc. and steadily
increasing responsibilities preferably in a public company; Client
Solutions Development;
Advanced knowledge and usage of Microsoft Office Suite (Excel,
Outlook, PowerPoint and Word);
Demonstrated knowledge of broad range of technology platforms,
systems and tools;
Must have the ability to build relationships and have a proactive
communication style ensuring timely status of projects to team and
clients. Must be able to extract hidden or unrealized client
requirements and gain consensus;
Ability to focus extract ambiguous client needs into specific,
deliverable requirements and gain consensus. Able to develop
relationships and communicate with high level client technical
staff and management;
Advanced understanding of solutions, technology, sales cycles, and
solution selling process, preferably at multiple levels related to
company products. Able to learn internal company systems;
Must be able to work through complex issues with a methodical
approach;
Expert ability to graphically depict solutions in a compelling
manner;
Able to work on multiple projects simultaneously. Must be detail
oriented; and
Must have an intermediate understanding of company financial
measures.
Education:
Bachelor's degree in Engineering, Healthcare, Technical or a
related field.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible
amount of force;
Frequently or constantly to lift, carry push, pull or otherwise
move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel is expected to be 50-75% as needed for client site
visits.
By embracing diversity, equity and inclusion we enhance our work
environment and drive business success. Inovalon strives to reflect
the diversity of the communities where we operate and of our
clients and everyone whom we serve. We endeavor to create a culture
of inclusion in which our associates feel empowered to bring their
full, authentic selves to work and pursue their professional goals
in an equitable setting. We understand that by fostering this type
of culture, and welcoming different perspectives, we generate
innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an
affirmative action employer. We are committed to equal employment
opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital
status, disability, gender identity or Veteran status. We also
consider qualified applicants regardless of criminal histories,
consistent with legal requirement.
The Company maintains a drug free work environment for all of its
associates, which includes employees, contractors and vendors. It
is unlawful for associates to manufacture, sell, distribute,
dispense, possess or use any controlled substance or marijuana in
the workplace and doing so will result in disciplinary action, up
to and including termination of employment or the contracted
relationship.
Consistent with our safety protocols, the company will require a
vaccination attestation for fully office-based and hybrid
(office/remote) positions. Positions designated as fully remote are
exempt from the attestation requirement unless and until such time
as an in-office presence is required. These requirements are
subject to change as legal and business needs dictate.
Keywords: Inovalon, Inc., Bowie , Senior Solutions Engineer, Engineering , Bowie, Maryland
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