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Senior Principal Solution Engineer - Insights & Real World Data

Company: Inovalon, Inc.
Location: Bowie
Posted on: March 8, 2023

Job Description:

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.Overview: The Senior Principal Solution Engineer (Sr. Principal SE) is responsible for direction and impact on pre-sales activities by providing executive level business development support, industry expertise, product technical support and technical solutioning relative to the applications of Inovalon's real-world data products, technologies, and analytics consulting services to drive healthcare quality, value, and efficiency for healthcare customers. This position will serve as a bridge between sales teams, engagement execution teams, and end customers to envision and define value-added solutions for customers.
The Senior Principal Solution Engineer will serve as a Principal product expert and mentor with the Solution Engineer Team and Business Development (BD) team, across all Regions with the focus to assist in the evolution and deepening of all SE product knowledge across all Inovalon solution offerings by the introduction of product training for SE/BDs along with support and mentoring on sales opportunities. The Sr. Principal SE will provide general leadership and mentoring to SE team, BD, and others within Inovalon.
This role will also assist with RFIs/RFPs technical responses in partnership with RFP team, Product team and Sales teams.
Duties and Responsibilities:

  • Utilize deep knowledge of healthcare data, technology, and analytic methods to lead expansion of offerings into existing and new customers;
  • Partner with Sales and Execution teams to evaluate client needs and requirements and illustrate how Inovalon's products and analytics and technology solutions provide value and support to the client's organization;
  • Advise clients pre-sale on the technical aspects of company data and solutions including fit to client's needs;
  • Based on client input and requirements, craft custom solutions leveraging company data, technology, and capabilities in partnership with company subject matter experts, sales teams, and/or product and engineering leaders;
  • Lead preparation of complex technical proposals and presentations;
  • Advise internal execution teams post-sale on technical and methodological elements of solutions proposed;
  • Mentors others while leading high impact sales campaigns. Sets standards and best practices;
  • Develop and maintain an expert level of knowledge regarding all products, services, infrastructure, and operations of the Company to achieve optimal insight into the Company's product development, capabilities, support, and functionality requirements;
  • Serve as one of Inovalon's primary ambassadors to the market as a representative at industry conferences, a participant in business development meetings with current accounts, a developer of relationships with C-level personnel at potential clients, a generator of direct marketing outreach and as a key team member for on-site sales meetings with potential clients;
  • Establish yourself as a market expert and business development catalyst through developing deep knowledge of the healthcare market and key developments through deep market research on current and potential healthcare clients to identify needs, current solutions, past history, key personnel and key decision-making criteria;
  • Lead the strategic development of initiatives with product and business development leaders to identify product and system enhancements which may improve client appeal, process flow, and overall Company business function, industry reputation, and financial performance;
  • Support and mentor other Solution Engineers in their mastery of key technical selling and solution development skills;
  • Drive and inspect technical solution planning and strategy across multiple territories as an advisory solution expert;
  • Develop repeatable methodologies for solution sales, evaluations, demonstrations and enablement that are leveraged by the entire field sales team;
  • Serve as a voice of thought leadership and primary field voice to sales, marketing and product teams relative to an assigned portfolio segment;
  • Maintain compliance with Inovalon's policies, procedures and mission statement;
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

    Job Requirements:

    • Minimum ten (10) years' relevant work experience within the healthcare industry, specifically with an emphasis on life sciences analytics, healthcare data, technology, and analytics methods, required;
    • Expertise in Health Economics and Outcomes Research (HEOR), Commercial Analytics, Clinical Trial Analytics, or Epidemiology, preferred;
    • Confidence and ability to influence cross functional team members and/or business partners toward common goals;
    • Superior oral and written communications skills in order to clearly and effectively identify and describe issues and prepare reports;
    • Responsive, action-oriented demeanor;
    • Credibility and capability to build trust and cultivate relationships with diverse internal and external stakeholders;
    • Outstanding problem-solving and analytic skills with the ability to apply knowledge outside of one's immediate functional area;
    • Mastery of Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook;
    • Excellent attention to detail; and
    • A positive, professional, patient, and solution-oriented attitude.


      • Degree in Healthcare and research analytics, pharmacoeconomics, biostatistics, health policy, healthcare management, public health, health economics, business administration, or relevant discipline required; Master's or PhD preferred.

        Physical Demands and Work Environment:

        • Sedentary work (i.e. sitting for long periods of time);
        • Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
        • Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
        • Subject to inside environmental conditions; and
        • Travel for this position will be approximately 25%.

          By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
          Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
          The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

          Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. These requirements are subject to change as legal and business needs dictate.

Keywords: Inovalon, Inc., Bowie , Senior Principal Solution Engineer - Insights & Real World Data, Engineering , Bowie, Maryland

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