Dispatch Coordinator

Company: SERVPRO of Gaithersburg/Germantown
Location: Frederick
Posted on: February 24, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator ! Benefits SERVPRO of Gaithersburg/Germantown offers: Competitive compensation Superior benefits Career progression Professional development And more! As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment! Key Responsibilities Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team Review and maintain the scheduling software so that appropriate teams are routed accordingly Perform detailed and accurate data entry Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications Collaborate and assist with other departments, as needed Position Requirements High school diploma/GED (preferred) At least 2 years of customer service and/or office-related experience Prior dispatch experience preferred Ability to multitask and to remain detail orientated Knowledge of local geographical area is preferred Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Keywords: SERVPRO of Gaithersburg/Germantown, Bowie , Dispatch Coordinator, Customer Service & Call Center , Frederick, Maryland