Service Advisor
Company: Ourisman Lexus of Rockville
Location: Derwood
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Ourisman, Trusted Tradition
Here's to those who think differently. The ones who think that a
car dealership's first priority should be the guest. Such a candid
idea could only come from Ourisman. Because we're forward thinking,
just like the communities we serve. Individuals who won't be
constrained by how things "have always been done", but instead
strive to do things "how they could be done" and "how they should
be done." It is a philosophy we have infused into every fabric of
our dealerships, from the bottom up, in every department, and in
every Ourisman team member. Changing the way we all think about car
buying is just the beginning. Role Summary Ourisman Automotive
Group is seeking a motivated and customer-focused Service Advisor
to join our team. The Service Advisor is responsible for serving as
a liaison between customers and our service technicians, ensuring
that our clients receive timely and accurate vehicle maintenance
and repair services. More about the role Greet customers and assess
their vehicle service needs in a friendly and professional manner.
Schedule appointments, and communicate work orders to technicians,
ensuring that repairs and maintenance are performed accurately and
on time. Advise customers on necessary vehicle services and
repairs, providing clear and detailed explanations. Provide
accurate cost estimates and obtain customer authorization before
initiating repairs. Keep customers informed about the status of
their vehicle and any changes to the estimated completion time.
Maintain detailed records of all customer interactions, services
performed, and parts used. Promote dealership services and products
to enhance customer satisfaction and drive business growth. What we
look for Previous experience as a Service Advisor or in a similar
role in the automotive industry is preferred. Excellent
communication and interpersonal skills, strong organizational
abilities, and a customer-oriented approach. Familiarity with
automotive service software and Microsoft Office Suite. Basic
understanding of automotive systems and repair procedures. Benefits
Health, dental, and vision insurance Life insurance options
Short-term and Long-term disability insurance 401(k) plan with
company match Paid time off and holiday leave Opportunities for
professional development and growth Ourisman Automotive Group is an
equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law. Should you require accommodation during the
interview process, please advise the hiring manager when contacted
for an interview.
Keywords: Ourisman Lexus of Rockville, Bowie , Service Advisor, Customer Service & Call Center , Derwood, Maryland
