Field Eligibility Representative
Company: Hospital Support Services Inc
Location: Baltimore
Posted on: April 3, 2026
|
|
|
Job Description:
Job Description Job Description Hospital Support Services (HSS)
Field Eligibility Representative Job Description Position Overview
The Field Eligibility Representative is a vital, field-based member
of the HSS team responsible for guiding patients through the
Medical Assistance (MA) application process. This role bridges
in-person outreach with administrative follow?up by screening
patients for eligibility, collecting essential documentation, and
coordinating with internal case management. The ideal candidate is
proactive, organized, and able to work both independently in the
field and collaboratively with office staff. Key Responsibilities -
Patient Outreach & Screening: - Visit hospitals, patient
residences, or community locations to initiate MA application
processing. - Conduct in-person eligibility screenings using
established federal guidelines and HSS protocols. - Locate (if
necessary) and contact all referred patients to verify eligibility
and explain the MA application process. - Documentation & Case
Coordination: - Collect and verify essential documents (e.g., birth
certificates, bank statements, work verifications, IDs, Social
Security cards) needed for MA applications. - Assist patients in
obtaining missing documents. - Maintain and update accurate records
in the HSS database as new information becomes available. - Field &
Office Integration: - Provide regular updates to HSS Case Managers
regarding case progress, challenges, and successful completions. -
Attend weekly in-office sessions in Baltimore for paperwork
submission, case reviews, and database entry as required. -
Additional Duties: - Manage a dynamic caseload, often with over 50
active cases, while prioritizing time-sensitive tasks. - Adapt to
evolving procedures and regulatory guidelines to ensure continuous
process improvement. Essential Qualifications - Bilingual in
Spanish and English is a plus but not required. - High School
Diploma or equivalent work experience - Proven experience in field
work, case management, or a customer service environment—preferably
in healthcare or social services. - Effective communication, time
management, and organizational skills. - Proficient in computer use
and data entry. - Ability to work effectively under pressure and
handle unexpected challenges. - Must possess a valid driver’s
license and reliable transportation for field visits. Work Hours
and Employment Details - Schedule: - Part-time (with possible
Full-time) position with flexible hours to accommodate patient and
case needs. - Combination of fieldwork and office duties; hybrid;
office attendance is required weekly. - Compensation & Benefits: -
Compensation structure is for the first 90 days there is a base pay
of $600 per week with $50 - $75 per case rate. Thereafter there is
no base pay, and it is $100 - $150 per case rate with per-case
incentives. - Location: - Primary work locations include assigned
field areas within Maryland and the HSS office located in downtown
Baltimore (1020 Stiles St., Baltimore, MD 21202). About Hospital
Support Services (HSS) HSS is dedicated to assisting self-pay
patients referred by hospitals across Maryland by simplifying the
Medical Assistance application process. Based in Baltimore’s
vibrant downtown near Little Italy, our team works collaboratively
to ensure that every patient receives the timely support they need.
Company Description visit our website: www.hssmd.com Company
Description visit our website: www.hssmd.com
Keywords: Hospital Support Services Inc, Bowie , Field Eligibility Representative, Administration, Clerical , Baltimore, Maryland
