Practice Operations Lead

Company: Rothman Orthopaedics
Location: Glen Mills
Posted on: April 1, 2026

Job Description:

Description Rothman Orthopaedics is looking to hire a Practice Operations Lead to oversee our West Chester, PA office! This person will also support our Glen Mills and Malvern, PA offices. Schedule : Monday through Friday 7:30 AM to 4:30 PM Job Summary: The Practice Operations Lead is responsible for the oversight of a medical office (> 40,000 Annual UE, and/or unique identifiers) including supervising all office staff, fiscal ownership of P&L while ensuring high levels of patient satisfaction. This position facilitates the efficient operation of patient care areas and physician needs in delivering such care. The Practice Operations Lead is responsible for assuring an exceptional patient experience, from initial contact to care follow-up. This position has adequate knowledge of RO's policies and procedures and is an accessible resource for the office’s employees, physicians, patients and customers. Service, clinical and fiscal excellence, with the ability to grow a medical practice is the responsibility of the incumbent. Essential Duties: Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules. Assumes fiscal responsible for P&L, co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management. Communicates information to customers, physicians, and staff. Collaborates with Clincial Support staff to ensure that quality patient care and services are provided. Addresses patient complaints to full resolution while working closely with the regional managers. Maximizes office productivity through proficient use of time. Maximizes FTE utilization. Monitors work processes and evaluates outcomes. Resolves employee and physician complaints; consulting with regional managers as necessary. Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office Conducts regularly scheduled staff meetings. Attends and participates in Manager meetings and Manager/Director meetings as required. Assists transcription department with the collection of missing dictation. Participates in the interview process of new hires and termination of staff. Trains, and assesses all staff. Evaluates performance and recommend merit increases, promotions, and disciplinary actions. Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments. Adheres to and enforces all policies and procedures. Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager. Ensures that all accounting documentation (invoices, receipts, purchase orders) are handed in a timely manner. Manages payroll and monitor staffing hours and schedules. Contributes to short and long term organizational planning as a member of the management team. Resolves problems in administrative areas and ensuring compliance with regulations and standards. Serves as a liaison between clinic and internal as well as external agencies. Manages and maintains office space. Troubleshoots and maintains office equipment Exemplifies the Mission, Vision and Values of the organization. Qualifications: High School diploma or GED required; Associate's or Bachelor's degree preferred One (1) to three (3) years medical practice management experience or equivalent required Medical practice operations knowledge required Orthopaedic medical practice operations preferred Computer skills including, but not limited to, MS Office required Our Commitment to Employees: Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences. As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.

Keywords: Rothman Orthopaedics, Bowie , Practice Operations Lead, Administration, Clerical , Glen Mills, Maryland