Director of Community Engagement & Safety

Company: Downtown Partnership of Baltimore Inc
Location: Baltimore
Posted on: February 17, 2026

Job Description:

Job Description Job Description The Downtown Partnership of Baltimore (DPOB) strives to make Downtown a destination of choice for living, working, visiting, and investing. We are the connection to everything happening in the state’s largest business center, cultural district, and fastest-growing neighborhoods. We are the center of it all. We also oversee the Downtown Management Authority (DMA), Baltimore’s oldest and largest business improvement district (BID). DPOB's programs – including uniformed operations teams of Downtown Baltimore Guides, Clean Sweep Ambassadors, and Park Stewards – make the 106-block downtown district more attractive, vibrant, and hospitable. We are pleased to announce an opportunity for a Director of Community Engagement and Safety. This leadership role oversees integrated teams and programs that support a safe, welcoming, and inclusive experience throughout downtown Baltimore. Key responsibilities include leadership of the Downtown Baltimore Guides team, the Homeless Outreach program, and collaborative engagement with stakeholders and cross-sector partners. The Director will play a critical role in strengthening public trust, increasing the visibility of safety initiatives, and enhancing quality of life through proactive community engagement, data-informed strategies, and transparent reporting. We’ll need you to Lead the development and execution of safety, hospitality, and community outreach strategies to enhance public trust and promote safety in the downtown area. Oversee Downtown Baltimore Guides team and Homeless Outreach Managers while ensuring alignment with service protocols, community expectations, and quantifiable outcomes through KPIs. Build and maintain relationships with community organizations, businesses, residents, law enforcement, and service providers. Ensure consistent leadership presence in the field by maintaining a regular schedule of visits to deployment routes, coverage areas, and throughout the DMA at large. Maintain proper staffing coverage for all direct report positions, to include actively performing duties of subordinate team members where necessary. Collect, analyze, and report safety and engagement data to guide program improvements and demonstrate impact. Coordinate public campaigns, training, and events that elevate community presence and promote civic engagement. Serve as a visible and accessible leader, addressing public concerns, and ensuring swift resolution of safety-related incidents. Responsible for ensuring schedules are entered into ADP as well as attendance records and payroll is completed. Lead in the hiring of staff by reviewing resumes, interviewing, conducting new hire orientation, and managing supervisory attendance at local job fairs. Review and approve all disciplinary actions and terminations recommended by supervisors. Responsible for ordering and inventory management of all supplies and materials needed for the department. Assist Human Resources and leadership with the development and implementation of employee rewards programs such as Employee Appreciation, holiday events, etc. Ensure team compliance with data collection into all DPOB approved platforms such as Salesforce. Assist in leadership with the investigation and resolution of constituent complaints. Submit all expenditures with supporting documentation to immediate supervisor for review and approval. Represent the Downtown Baltimore Guides team at meetings and special events. Work collaboratively with operations Project Manager for uniforms, equipment and vehicle maintenance and other cross-functional tasks. Participate in DPOB events and activities to promote Baltimore and become familiar with all organizational events and programming. Is This You? Minimum education or experience equal to a bachelor’s degree in communications, public safety, criminal justice, business administration, or related field required. Minimum of 5 years of progressively responsible leadership in public safety, outreach, or engagement programs. Strong logistics, operational planning, and management experience. Other Requirements Ability to lead diverse field teams, adapt to a fast-paced environment and communicate effectively verbally, and write across stakeholder groups. Strong proficiency with Microsoft Office, Power Bi, and/or PowerPoint. Excellent analytical, problem-solving, and decision-making skills. Ability to maintain confidentiality and discretion. Baltimore City metropolitan area residents preferred. Ability to handle multiple priorities and deadlines in a fast-paced environment. Excellent written and verbal communication skills. Familiarity with navigating, extracting, and analyzing information from relational databases, CRMs, and enterprise resource platforms. Maryland driver’s license w/clean driving record of 2 points or less. Strong interpersonal, crisis management, and conflict resolution capabilities. Deep understanding of urban community dynamics, equity-driven programming, and public trust-building. Work Environment & Expectations This role operates in a fast-paced, highly visible environment and requires flexibility and adaptability. Occasional evening and weekend work may be needed, along with frequent local travel and some overnight or out-of-state travel. The Director collaborates closely with internal departments and external partners and participates in frequent meetings. The position involves strategic, data-driven decision-making, operates at times under high pressure, and requires a high degree of professionalism, confidentiality, and discretion. Position Type/Expected Work Hours This full-time position offers a compensation range of $80,000 to $88,000 per year, depending on experience and qualifications. We are a collaborative team of hardworking and entrepreneurial individuals who take ownership of how our specific roles contribute to DPOB’s success. We work in cross-functional teams, dedicated to delivering extraordinary results at a fast pace for the citizens and businesses in Downtown Baltimore. We also believe in cultivating and developing our diverse work teams, fostering an environment where everyone can thrive. In addition to competitive pay, we provide a comprehensive benefits package that includes 14 days of Paid Time Off (PTO), 40 hours of Sick and Safe Leave (both prorated to start date), 12 paid holidays, medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with a company match, a Flexible Spending Account (FSA), pre-tax transit/parking benefits, and an Employee Assistance Program (EAP). We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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